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- Tasks: Supervise daily operations and ensure guests have a memorable experience.
- Company: Join a non-profit charity dedicated to helping people explore Scotland.
- Benefits: Enjoy employee perks like membership, assistance programs, and provided uniforms.
- Why this job: Be an Ambassador for Scotland while enjoying outdoor adventures in your free time.
- Qualifications: Passion for customer service, leadership skills, and excellent communication required.
- Other info: Driving license preferred; must provide references and right to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
Job Reference: AVIDM06625
Position: Duty Manager
Location: Aviemore YH, 25 Grampian Rd, Aviemore, PH22 1PR
Contract: Permanent, Start ASAP
Hours per week: 40.00
Salary: £Competitive
Accommodation: **** This is a live out position ****
Join our team, with an adventurous spirit, to help our guests discover and experience the real Scotland through hostelling with us whilst you can also enjoy exploring cities, hillwalking, climbing and many other outdoor activities and amazing surroundings in your spare time.
As a non-profit charity with people and communities at our heart, we also give people, who otherwise would not have the opportunity, the chance of a well needed break to explore and experience Scotland or to develop their skills for life, learning and work through our youth programmes.
Working with Hostelling Scotland is more than just a job. Join our team to become an Ambassador for Scotland and make a difference!
You will be part of our dedicated and friendly team at our Aviemore Youth Hostel, but may also travel to other hostels in the group, therefore a driving licence and access to a vehicle would be useful.
About the role of Duty Manager:
Reporting to our Cairngorm Group Manager, you will supervise day-to-day operational management of our hostel to ensure that we deliver high standards in all areas of our hostel activities and guests interactions so that our guests will have memorable and enjoyable experience with us.
-Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained
-Enhances guest experience and exceed their expectations, including dealing with guests feedback and complaints in a timely and professional manner
-Take all reasonable steps to ensure the health and safety and security of the guests, employees, volunteers and visitor at all times
-Assist in managing hostel team with effective supervision, training and performance development, ensuring everyone maintains the highest standards of uniform, personal presentation and hygiene protocols in accordance with Hostelling Scotlands relevant Standing Operating Procedures.
-Work alongside the team, if short staffed, undertaking hands-on approach and provide cover for team member and perform full cleaning duties for the day to ensure the work is done in a timely and efficient manner
Ideally you will have:
-A passion towards excellent customer service standards
-Positive leadership experience with an ability to motivate teams
-An excellent communication skills an inspirational approach to interact with people
-Flexibility in your approach to adapt to all situations including changing workload and demands as well as going for extra miles to assist guests and to support teams
-Problem solving skills to identify and apply the appropriate solution and provide satisfactory outcome for guests
We can offer:
- Membership of Hostelling Scotland
- Employee Assistance Programme
- Pension and holidays
- Uniform is provided
Additional Information:
- A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance
- You must be able to provide an evidence of your right to work in the UK before starting with us.
How to apply:
If you would like to join us, please go online to learn about how we process job applicants information and apply.
Closing Date: 10th March 2025
Interview: TBC
AMRT1_UKCT
Duty Manager employer: Hostelling Scotland
Contact Detail:
Hostelling Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarize yourself with the values and mission of Hostelling Scotland. Understanding their commitment to community and guest experience will help you align your answers during the interview, showcasing your passion for excellent customer service.
✨Tip Number 2
Highlight any previous leadership or supervisory experience you have. Be ready to share specific examples of how you've motivated teams or handled challenging situations, as this will demonstrate your ability to lead effectively in a hostel environment.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Think of instances where you've successfully resolved guest complaints or improved service standards, as this will show your capability to enhance the guest experience.
✨Tip Number 4
Since the role may require flexibility and hands-on work, be ready to express your willingness to adapt to various tasks. Share experiences where you've gone the extra mile to support your team or guests, which will reflect your commitment to the role.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Duty Manager position. Understand the key responsibilities and required skills, such as customer service excellence and team leadership.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality, customer service, and team management. Use specific examples that demonstrate your ability to enhance guest experiences and handle feedback effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for excellent customer service and your leadership experience. Mention how you can contribute to creating memorable experiences for guests at Hostelling Scotland.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hostelling Scotland
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership experience and how you've motivated teams in the past. Highlight any situations where you successfully managed a team or resolved conflicts, showcasing your ability to inspire others.
✨Be Ready for Problem-Solving Scenarios
Think of examples where you faced challenges and had to come up with effective solutions. During the interview, be prepared to discuss these scenarios and how you handled them, emphasizing your problem-solving skills.
✨Emphasize Flexibility and Adaptability
The role requires flexibility in handling various tasks. Be ready to talk about times when you adapted to changing workloads or stepped in to help colleagues, demonstrating your willingness to support the team.
