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- Tasks: Supervise hostel operations and enhance guest experiences in a vibrant environment.
- Company: Join the friendly team at Portree Youth Hostel, part of the Skye Group.
- Benefits: Live-in accommodation, competitive pay, pension, and employee support programmes.
- Why this job: Embrace adventure while helping guests explore the beauty of Scotland.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Enjoy outdoor activities and a supportive team atmosphere.
The predicted salary is between 10 - 15 £ per hour.
Location: Portree YH, IV51 9EW
Contract: Fixed Term Contract, Start date 16/Mar/2026 until 31/Oct/2026
Hours per week: 37.50
Salary: £12.82 Per Hour
Accommodation: Live-in accommodation available (Note: a small weekly utility levy applies.)
Are you interested in developing within our youth hostel, utilising your skills and experience to take your career further? With an adventurous spirit, are you able to help our guests discover and experience the real Scotland through hostelling with us whilst you too can enjoy the buzz of the outdoors taking advantage of hillwalking, climbing and many other outdoor activities right on your doorstep and explore amazing surroundings in your spare time?
We are recruiting a Duty Supervisor to complement our dedicated, friendly and professional team at our Portree Youth Hostel, part of the Skye Group.
About the role:
- Provide professional, efficient and effective day-to-day hostel supervision.
- Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant.
- Enhance guest experience and exceed their expectations, including dealing with direct guest’s feedback in a professional manner.
- Take all reasonable steps to ensure the health and safety and security of the guests and visitors at all times.
- Assist the Group Manager in implementing strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland’s charitable aims and objectives.
You will be part of a small team, which means successful candidates live and work closely with colleagues. It is therefore essential that all members are capable and willing to support and respect each other, maintaining team morale to create a positive environment for both guest and employee experience.
Suitable applicants will have:
- Worked successfully in a customer-facing role in similar hospitality surroundings and commitment to excellent customer service.
- Excellent, confident communication skills, verbally and in writing, dealing with people at all levels.
- Flexible and adaptable approach to work to changing workload and priorities during busy times.
We can offer:
- Membership of Hostelling Scotland.
- Employee Assistance Programme.
- Pension and holidays.
- Uniform is provided.
Additional Information:
A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance. You must be able to provide evidence of your right to work in the UK before starting with us.
How to apply:
If you would like to join us, please visit our website and apply online and to learn about how we process job applicants’ information.
Closing Date: 15th February 2026
Interview: TBC
Please note: We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Duty Supervisor - Portree Youth Hostel in Brighton employer: Hostelling Scotland
Contact Detail:
Hostelling Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Supervisor - Portree Youth Hostel in Brighton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Portree Youth Hostel and its values. This will help you connect with the team and show that you're genuinely interested in being part of their adventure.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can enhance the guest experience at the hostel.
✨Tip Number 3
Be yourself! The team is looking for someone who fits in well with their friendly vibe. Don’t be afraid to let your personality shine through during the interview – they want to see the real you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the amazing opportunities waiting for you at the hostel.
We think you need these skills to ace Duty Supervisor - Portree Youth Hostel in Brighton
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see how your experiences align with our mission of providing an exceptional guest experience at Portree Youth Hostel.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the Duty Supervisor role. We love seeing candidates who take the time to connect their background with what we do here at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will reflect your ability to communicate effectively with guests and colleagues alike.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can learn more about our values and what it’s like to work with us.
How to prepare for a job interview at Hostelling Scotland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Duty Supervisor role and its responsibilities. Familiarise yourself with the job description, especially the key tasks like guest supervision and health and safety protocols. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for guests. Think of specific situations where you handled feedback or resolved issues effectively, as this will highlight your ability to enhance the guest experience.
✨Emphasise Teamwork and Communication
As a Duty Supervisor, you'll be part of a small team, so it's crucial to show that you can work well with others. Prepare to discuss how you've supported colleagues in previous roles and how you maintain a positive environment. Good communication skills are key, so practice articulating your thoughts clearly.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview, such as how you'd handle a difficult guest or a safety issue. Think through potential scenarios related to hostel management and prepare your responses. This will demonstrate your problem-solving skills and readiness for the challenges of the role.
