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- Tasks: Assist with reception, customer enquiries, cleaning, and basic catering duties.
- Company: Join a non-profit charity dedicated to helping guests explore Scotland's beauty.
- Benefits: Enjoy live-in accommodation, employee perks, and membership for hostel stays.
- Why this job: Perfect for outdoor enthusiasts wanting to engage with diverse guests in a vibrant team.
- Qualifications: Great communication skills and adaptability are essential; transport access required.
- Other info: Fixed-term contract until October 2025; apply by 20th April 2025.
Job Reference: RELHA08125
Position: Relief Hostel Assistant
Location: Network wide
Contract: Fixed Term Contract, ASAP until 31/Oct/2025
Hours per week: 37.5 Hours
Salary: £12.40 per hour
Accommodation: Live in accommodation available (Note: a small weekly utility levy applies.)
Do you enjoy outdoor activities and exploring your surroundings in your spare time? From cities to islands, beaches to hills or mountains and all points in between, our youth hostels provide the perfect base for field trips, activity breaks or cultural tours. Hostelling is open to all. We are a non-profit charity and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland.
As a Hostel Assistant, you will be undertaking a range of hostel duties including full reception service, check-in/out, handling customer enquiries, cleaning & housekeeping and basic catering duties. You should be adaptable, as workloads & priorities can change during the busy periods. The post holder will be required to travel throughout the network and will need access to their own transport.
Naturally a great communicator who loves to work as part of a team and who loves engaging in conversation with guests. Someone who can support and respect their colleagues, as some of the teams live in depending on location.
In return we offer:
- Membership of Hostelling Scotland - so you too can enjoy the wonderful locations of our hostels and experience the great service that our guests receive when it is your time away from work.
- Employee Assistance Programme
- Pension and holidays
- Uniform is provided
Additional Information:
- A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance
- You must be able to provide evidence of your right to work in the UK before starting with us.
How to apply: If you would like to join us, please visit our website and apply online and to learn about how we process job applicants’ information.
Closing Date: 20th April 2025
Interview: TBC
Please note: We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Hostel Assistant - Relief employer: Hostelling Scotland Head Office
Contact Detail:
Hostelling Scotland Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hostel Assistant - Relief
✨Tip Number 1
Familiarise yourself with the local area and the various hostels within the network. Being knowledgeable about the surroundings will not only help you engage with guests but also demonstrate your enthusiasm for the role during any conversations.
✨Tip Number 2
Highlight your adaptability in previous roles. Since the job requires handling changing workloads, share specific examples of how you've successfully managed unexpected situations or shifts in priorities in past experiences.
✨Tip Number 3
Emphasise your communication skills. As a Hostel Assistant, you'll be interacting with guests from diverse backgrounds, so showcasing your ability to connect and engage with people will set you apart from other candidates.
✨Tip Number 4
If you have experience in customer service or hospitality, make sure to mention it. This role involves reception duties and catering, so demonstrating your background in these areas can significantly boost your chances of landing the job.
We think you need these skills to ace Hostel Assistant - Relief
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Hostel Assistant position. Highlight key skills such as communication, adaptability, and teamwork in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous roles in hospitality, customer service, or teamwork, and ensure your CV is clear and concise.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for outdoor activities and working with diverse guests. Mention why you want to work for this charity and how your values align with their mission.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hostelling Scotland Head Office
✨Show Your Passion for Outdoor Activities
Since the role involves engaging with guests who enjoy outdoor activities, make sure to express your own enthusiasm for exploring and experiencing nature. Share personal stories or experiences that highlight your love for the outdoors.
✨Demonstrate Adaptability
The job requires you to handle various tasks and adapt to changing workloads. Be prepared to discuss examples from your past where you successfully managed multiple responsibilities or adapted to unexpected changes in a work environment.
✨Highlight Your Communication Skills
As a Hostel Assistant, you'll need to communicate effectively with guests and colleagues. Prepare to showcase your communication skills by discussing how you've built rapport with customers or worked collaboratively in a team setting.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service situations. Think of examples where you resolved guest complaints or provided exceptional service. This will demonstrate your ability to handle enquiries and ensure a positive experience for guests.
