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- Tasks: Supervise hostel operations and enhance guest experiences in a vibrant outdoor setting.
- Company: Join a friendly team at Portree Youth Hostel, part of the Skye Group.
- Benefits: Competitive pay, live-in accommodation, pension, and employee support programmes.
- Why this job: Embrace adventure while helping guests explore the beauty of Scotland.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
The predicted salary is between 11 - 14 £ per hour.
Location: Portree YH, IV51 9EW
Contract: Fixed Term Contract, Start date 16/Mar/2026 until 31/Oct/2026
Hours per week: 37.50
Salary: £12.82 Per Hour
Accommodation: Live-in accommodation available (Note: a small weekly utility levy applies.)
Are you interested in developing within our youth hostel, utilising your skills and experience to take your career further? With an adventurous spirit, are you able to help our guests discover and experience the real Scotland through hostelling with us whilst you too can enjoy the buzz of the outdoors taking advantage of hillwalking, climbing and many other outdoor activities right on your doorstep and explore amazing surroundings in your spare time?
We are recruiting a Duty Supervisor to complement our dedicated, friendly and professional team at our Portree Youth Hostel, part of the Skye Group.
About the role:
- Provide professional, efficient and effective day-to-day hostel supervision.
- Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant.
- Enhance guest experience and exceed their expectations, including dealing with direct guest’s feedback in a professional manner.
- Take all reasonable steps to ensure the health and safety and security of the guests and visitors at all times.
- Assist the Group Manager in implementing strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland’s charitable aims and objectives.
You will be part of a small team, which means successful candidates live and work closely with colleagues. It is therefore essential that all members are capable and willing to support and respect each other, maintaining team morale to create a positive environment for both guest and employee experience.
Suitable applicants will have:
- Worked successfully in a customer facing role in similar hospitality surroundings and commitment to excellent customer service.
- Excellent, confident communication skills, verbally and in writing, dealing with people at all levels.
- Flexible and adaptable approach to work to changing workload and priorities during busy times.
We can offer:
- Membership of Hostelling Scotland.
- Employee Assistance Programme.
- Pension and holidays.
- Uniform is provided.
Additional Information:
- A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance.
- You must be able to provide evidence of your right to work in the UK before starting with us.
How to apply:
If you would like to join us, please visit our website and apply online and to learn about how we process job applicants’ information.
Closing Date: 15th February 2026
Interview: TBC
Please note: We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Duty Supervisor in Highland employer: Hostelling Scotland Head Office
Contact Detail:
Hostelling Scotland Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Supervisor in Highland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Portree Youth Hostel and the Skye Group. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their adventure.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, try role-playing common interview questions with a friend. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Show off your customer service experience! Think of specific examples from your past roles where you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your commitment to providing top-notch service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at the Portree Youth Hostel. Don’t miss out on this opportunity!
We think you need these skills to ace Duty Supervisor in Highland
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see how your experiences align with our mission of providing excellent guest service at our youth hostel.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Duty Supervisor role. Highlight relevant skills and experiences that match the job description, especially your customer service background and teamwork abilities.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your writing is easy to read. This will help us understand your qualifications quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can find more info about the application process there.
How to prepare for a job interview at Hostelling Scotland Head Office
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Duty Supervisor role. Familiarise yourself with the responsibilities listed in the job description, such as providing excellent customer service and ensuring guest safety. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As a Duty Supervisor, strong communication is key. Prepare examples of how you've effectively communicated with guests and colleagues in previous roles. Think about times when you resolved conflicts or received positive feedback for your communication style, and be ready to share these stories.
✨Emphasise Teamwork
Since you'll be working closely with a small team, it's important to highlight your ability to collaborate and support others. Share experiences where you contributed to team morale or helped colleagues during busy periods. This will show that you're a team player who values a positive work environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest feedback. Think about potential situations you might face as a Duty Supervisor and how you would respond. Practising these scenarios can help you feel more confident and articulate during the interview.
