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- Tasks: Lead daily operations at our Braemar Youth Hostel and ensure guest satisfaction.
- Company: Join a non-profit charity dedicated to providing memorable experiences in Scotland's stunning landscapes.
- Benefits: Enjoy live-in accommodation, employee perks, and access to beautiful hostels across Scotland.
- Why this job: Perfect for outdoor enthusiasts wanting to make a difference while working in a vibrant team.
- Qualifications: Great communication skills and a passion for teamwork are essential; experience in hospitality is a plus.
- Other info: Position starts on March 3, 2025, and runs until November 3, 2025.
The predicted salary is between 25400 - 35400 £ per year.
Job Reference: RLODS09925 Position: Duty Supervisor Location: Rowardennan Lodge YH, ( G63 0AR ) Contract: Fixed Term Contract, ASAP until 03/Nov/2025 Hours per week: 40 hpw Salary: £12.82 Per Hour Accommodation: Live in accommodation available (Note: a small weekly utility levy applies.) Join our team, with an adventurous spirit, to help our guests discover and experience the real Scotland through hostelling with us whilst you can also enjoy hillwalking, climbing and many other outdoor activities and explore amazing surroundings in your spare time. Hostelling is open to all. We are a non-profit charity and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland. Working with Hostelling Scotland is more than just a job. Become an Ambassador for Scotland and make a difference! We are recruiting a Duty Supervisor to join our dedicated, friendly and professional team at our Rowardennan Lodge Youth Hostel. This role is suitable for someone who wishes to progress their career in hospitality management, assisting in running a busy hostel. About the role: Reporting to the Rowardennan Manager, you will: * Provide professional, efficient and effective day-to-day hostel management. * Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained * Enhances guest experience and exceed their expectations, including dealing with guests feedback and complaints in a timely and professional manner * Take all reasonable steps to ensure the health and safety and security of the guests, employees, volunteers and visitor at all times * Assist the Operations Manager in implementing strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland’s charitable aims and objectives * With guidance from the Operations Manager, assist in the marketing, promotion and development of the hostel to maximise the potential annual accommodation, food, beverage and other hostel sales income, thus safeguarding the financial viability of the hostel. * Actively and positively foster and maintain good local community relations and work in partnership with affiliated and community organisations to promote Hostelling Scotland and its Charitable objectives. * Maintains the highest standards of uniform, personal presentation and hygiene protocols in accordance with Hostelling Scotland’s relevant Standing Operating Procedures. You will be part of a small team, which means successful candidates live and work closely with colleagues. It is therefore essential that all members are capable and willing to support and respect each other, maintaining team morale to create a positive environment for both guest and employee experience. We can offer: * Membership of Hostelling Scotland * Employee Assistance Programme * Pension and holidays * Uniform is provided Additional Information: * A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance * You must be able to provide an evidence of your right to work in the UK before starting with us. How to apply: If you would like to join us, please visit our website to learn about how we process job applicants’ information and apply through our website. Closing Date: 12th June 2025 Interview: TBC Please note: We do reserve the right to close this advertisement early if we receive a high volume of suitable applications
Duty Supervisor employer: Hostelling Scotland Head Office
Contact Detail:
Hostelling Scotland Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Supervisor
✨Tip Number 1
Familiarize yourself with the local area and outdoor activities available around Braemar. Being knowledgeable about the surroundings will not only help you connect with guests but also demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your communication skills and teamwork experience in any conversations or interviews. As a Duty Supervisor, you'll need to effectively manage a team and interact with guests, so showcasing these abilities is crucial.
✨Tip Number 3
Prepare to discuss how you would handle guest feedback and complaints. Think of examples from your past experiences where you successfully resolved issues, as this will show your capability to enhance guest experiences.
✨Tip Number 4
Research Hostelling Scotland's charitable objectives and values. Understanding their mission will help you align your answers during the interview and demonstrate your commitment to their goals.
We think you need these skills to ace Duty Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Duty Supervisor position. Highlight your relevant experience in hostel management, guest services, and teamwork.
Tailor Your CV: Customize your CV to reflect your skills and experiences that align with the role. Emphasize your communication skills, ability to handle guest feedback, and any previous experience in hospitality or management.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for outdoor activities and community engagement. Mention how you can contribute to enhancing guest experiences and maintaining high standards at the hostel.
Submit Your Application: Once your documents are ready, visit the company's website to submit your application online. Ensure all information is accurate and complete before hitting the submit button.
How to prepare for a job interview at Hostelling Scotland Head Office
✨Show Your Passion for Outdoor Activities
Since the role is at a youth hostel surrounded by nature, express your enthusiasm for outdoor activities and how you enjoy exploring the surroundings. Share any relevant experiences that highlight your love for the outdoors.
✨Demonstrate Strong Communication Skills
As a Duty Supervisor, effective communication is key. Prepare examples of how you've successfully communicated with guests or team members in previous roles, especially in resolving issues or enhancing guest experiences.
✨Highlight Teamwork Experience
This position requires working closely with a team. Be ready to discuss your experience in collaborative environments, emphasizing how you support and respect your colleagues, particularly in live-in situations.
✨Understand Health and Safety Protocols
Familiarize yourself with health and safety standards relevant to hospitality. Be prepared to discuss how you would ensure the safety and security of guests and staff, showcasing your commitment to maintaining a safe environment.
