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- Tasks: Lead a team to ensure exceptional guest experiences at Glasgow Youth Hostel.
- Company: Join Hostelling Scotland, a non-profit charity dedicated to welcoming guests from all backgrounds.
- Benefits: Enjoy a competitive salary, colleague membership, and the chance to explore beautiful Scottish locations.
- Why this job: Make a real impact on visitors' experiences while enjoying a fun, adventurous work environment.
- Qualifications: Experience in hospitality management, excellent customer service skills, and food safety knowledge required.
- Other info: This is a hands-on role; physical fitness and a sense of humour are essential!
The predicted salary is between 24000 - 36000 £ per year.
Duty Manager – Glasgow Youth Hostel
Location: Glasgow Youth Hostel, 7/8 Park Terrace, Glasgow, G3 6BY
Contract: Fixed Term Contract, Start Date: 21/APR/25 until 30/NOV/2025
Hours: 40 hours per week
Salary: £Competitive
This is a Live out position.
If you read this ad and feel you have the skills to meet the challenge, we would love to hear from you. This role is not for the faint-hearted; an adventurous spirit is essential.
Hostelling is open to all. We are a non-profit charity and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland.
As Duty Manager, use your leadership and team building skills to ensure that your team is working together to ensure the quality and service that your guests receive exceeds their expectations.
Day to day you will manage your team under the leadership of the Hostel/Group Manager, adopting a hands-on approach and actively taking part in the day-to-day routine, such as reception, housekeeping, bed making, laundry etc. Some degree of physical fitness is required.
Income is important and we are keen for you to continue reviewing hostel services, managing bookings and putting forward proposals as to how we can increase revenue in our hostels.
Many of our hostels provide food and drinks in our cafes or restaurants. We require you to have the appropriate food safety and personal licence training, however, we will ensure the successful candidate has all training in place as part of induction.
Here is what we think you need to be a great Duty Manager:
- Can provide evidence of working at duty manager level in hospitality or similar environment.
- Previous experience of catering for large groups, working in busy contract catering environment.
- Excellent knowledge of food hygiene, HACCP and COSHH regulations and a relevant catering qualification including Elementary Food Hygiene certificate, SVQ/NVQ in catering, food production.
- Can demonstrate amazing customer service skills.
- Have experience of managing budgets.
- Confidence directing contractors.
- Strong evidence of managing teams.
- Able to build great relations and be involved with the communities that surround our hostels.
- A great sense of humour and happy to work alongside the team when needed.
- Able to complete and provide evidence of basic Disclosure Scotland clearance.
- Able to provide evidence of right to work in the UK.
- Have a UK drivers licence and own vehicle.
In return we offer a competitive salary and colleague membership of Hostelling Scotland, so you too can enjoy the wonderful locations of our hostels and experience the great service that our guests receive when it is your time off work.
How to apply: If you would like to join us, please visit our website to learn about how we process job applicants’ information and apply through our website.
Closing Date: 7th April 2025
Interview: TBC
Please note: We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Duty Manager employer: Hostelling Scotland Head Office
Contact Detail:
Hostelling Scotland Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the local area and the unique aspects of Glasgow Youth Hostel. Understanding the community and the guests' needs will help you demonstrate your commitment to providing exceptional service during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where your guidance led to improved team performance or guest satisfaction.
✨Tip Number 3
Brush up on food safety regulations and best practices, as this role requires knowledge in this area. Being able to speak confidently about HACCP and COSHH during your interview will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with budget management and revenue generation. Think of specific strategies you've implemented in the past that have positively impacted financial performance, as this is a key aspect of the Duty Manager role.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Duty Manager at Glasgow Youth Hostel. Highlight your relevant experience in hospitality and team management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences mentioned in the job description. Emphasise your leadership abilities, customer service skills, and any relevant qualifications in catering and food hygiene.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hostelling and your adventurous spirit. Mention specific examples of how you've successfully managed teams and improved guest experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Duty Manager.
How to prepare for a job interview at Hostelling Scotland Head Office
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, highlighting your approach to team building and conflict resolution.
✨Emphasise Customer Service Experience
Customer service is key in this role. Be ready to discuss specific instances where you went above and beyond for guests, ensuring their experience was memorable. This will show your commitment to providing excellent service.
✨Familiarise Yourself with Food Safety Regulations
Since the role involves catering, brush up on your knowledge of food hygiene, HACCP, and COSHH regulations. Being able to discuss these topics confidently will demonstrate your preparedness for the responsibilities of the position.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle day-to-day operations, such as managing bookings or dealing with guest complaints. Think through practical scenarios and how you would approach them to showcase your problem-solving skills.
