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For Companies At a Glance
- Tasks: Help French-speaking customers onboard smoothly and become product experts.
- Company: Join Hostaway, a leading SaaS startup revolutionising the vacation rental industry.
- Benefits: Enjoy 100% remote work, competitive pay, stock options, and local benefits.
- Why this job: Be part of a dynamic team, drive customer success, and grow your career in a fast-paced environment.
- Qualifications: 2+ years in customer onboarding, fluent in French and English, strong communication skills.
- Other info: Work with a diverse team across 40+ countries and enjoy values-driven leadership.
The predicted salary is between 28800 - 42000 £ per year.
Onboarding Specialist – French Speaking – 100% remote – Spain/Italy/Portugal/UK Join or sign in to find your next job Join to apply for the Onboarding Specialist – French Speaking – 100% remote – Spain/Italy/Portugal/UK role at Hostaway Job Description NOTE: This is a FULLY remote role, but the candidate must be based in Europe to collaborate with their team and support our customers. Please only apply if you are physically based in Europe. Hostaway is a SaaS startup transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, Vrbo, and Booking.com, we\’re leading the competition. We focus on customer-centric values, delivering results that promote growth, learning, and innovation for our team, our customers, and the industry. As a Customer Onboarding Specialist (French-speaking) , you will play a key role in the initial stages of our customer\’s journey, especially for the French market. Your responsibilities include ensuring smooth onboarding, conducting training, and becoming an expert user of all Hostaway products. Responsibilities Implement effective onboarding processes for new French-speaking customers, ensuring a seamless transition and a solid foundation for their success. Conduct initial training sessions and product demonstrations tailored to French-speaking customers, promoting a deep understanding of our product features and capabilities. Develop customized onboarding materials and resources in French and English. Maintain clear, consistent, and proactive communication with French-speaking clients throughout the onboarding process. Collaborate with sales and customer success teams to improve customer satisfaction and streamline onboarding. Monitor and report on onboarding effectiveness, using feedback and metrics for continuous improvement. Serve as the primary contact for French-speaking customers during onboarding, addressing issues promptly. Job Requirements At least 2 years of experience in customer onboarding or success within SaaS. Native level French and English proficiency; support for French-speaking customers and internal communication in English. Ability to manage multiple projects with attention to detail. Strong interpersonal skills and ability to create positive first impressions. Excellent communication, presentation, and training skills in both languages. Adaptability to new technologies and a fast-paced environment. Strong problem-solving and critical thinking skills. What We Offer Competitive pay based on market rates in your country. 100% remote work from anywhere within your country of residence. Valuable stock options in a profitable, fast-growing company. Values-driven leadership and decision-making. Opportunities for professional growth and career advancement. Annual paid leave aligned with local norms. Country-specific benefits like health insurance and pensions where applicable. Work within a diverse, international team culture across over 40 countries. Thank you for your interest. If you apply, our Talent Acquisition team will review your application and contact you via email. #J-18808-Ljbffr
Onboarding Specialist - French Speaking - 100% remote - Spain/Italy/Portugal/UK employer: Hostaway
Contact Detail:
Hostaway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist - French Speaking - 100% remote - Spain/Italy/Portugal/UK
✨Tip Number 1
Familiarise yourself with the SaaS industry, especially in the context of customer onboarding. Understanding the unique challenges and best practices in this field will help you stand out during interviews.
✨Tip Number 2
Brush up on your French communication skills, particularly in a business context. Being able to demonstrate your fluency and ability to engage with French-speaking clients will be crucial for this role.
✨Tip Number 3
Research Hostaway's products and services thoroughly. Knowing their offerings inside and out will not only prepare you for potential questions but also show your genuine interest in the company.
✨Tip Number 4
Network with current or former employees of Hostaway on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information that may help you during the interview process.
We think you need these skills to ace Onboarding Specialist - French Speaking - 100% remote - Spain/Italy/Portugal/UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer onboarding or success, especially within the SaaS industry. Emphasise your language skills in both French and English, as this role requires proficiency in both.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the vacation rental industry. Mention specific experiences where you successfully onboarded clients and how you can contribute to Hostaway's mission.
Showcase Communication Skills: Since the role involves training and communication with French-speaking clients, provide examples of your strong communication and presentation skills. You might include details about any training sessions you've conducted or materials you've developed.
Highlight Adaptability: Demonstrate your ability to adapt to new technologies and fast-paced environments. Share instances where you successfully managed multiple projects or adapted to changes in your previous roles.
How to prepare for a job interview at Hostaway
✨Showcase Your Language Skills
Since the role requires native-level French and English proficiency, be prepared to demonstrate your language skills during the interview. You might be asked to conduct a mock training session or answer questions in both languages.
✨Understand the SaaS Landscape
Familiarise yourself with the SaaS industry, particularly in relation to customer onboarding. Research Hostaway's products and their competitors to show that you understand the market and can effectively support customers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and critical thinking skills. Think of examples from your past experience where you successfully onboarded clients or resolved issues, and be ready to discuss these in detail.
✨Emphasise Communication Skills
Highlight your strong interpersonal and communication skills, as these are crucial for the role. Be ready to discuss how you maintain clear and proactive communication with clients, especially in a remote setting.
