Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help new customers smoothly transition onto our platform and ensure their success from day one.
- Company: Join Hostaway, a fast-growing SaaS startup revolutionising the vacation rental industry.
- Benefits: Enjoy 100% remote work, competitive pay, stock options, and professional growth opportunities.
- Why this job: Be part of a dynamic team culture that values innovation and customer satisfaction.
- Qualifications: Fluent in French or Spanish and English, with 2 years of customer onboarding experience required.
- Other info: This role is fully remote but candidates must be based in Europe.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Onboarding Specialist – French OR Spanish Speaking – 100% remote – Europe
Join or sign in to find your next job
Join to apply for the Onboarding Specialist – French OR Spanish Speaking – 100% remote – Europe role at Hostaway
Onboarding Specialist – French OR Spanish Speaking – 100% remote – Europe
Join to apply for the Onboarding Specialist – French OR Spanish Speaking – 100% remote – Europe role at Hostaway
Job Description
Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we\’re taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry. As a profitable and growing company, this role is necessitated by our continued growth.
Job Description
Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we\’re taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry. As a profitable and growing company, this role is necessitated by our continued growth.
As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.
NOTE: This is a FULLY remote role, but the candidate must be based in Europe to collaborate with their team and support our customers. Please only apply if you are physically based in Europe.
About The Role
As a Customer Onboarding Specialist, you will be instrumental in the first stages of our customer\’s journey, specifically for the European market. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one. This position requires a deep understanding of customer engagement and a passion for delivering outstanding service. You will also become an expert user of all Hostaway products.
Responsibilities
- Implement effective onboarding processes for new European customers, ensuring a seamless transition and a solid foundation for their success.
- Conduct initial training sessions and product demonstrations promoting a deep understanding of our product features and capabilities.
- Develop customized onboarding materials and resources in French OR Spanish and English.
- Maintain clear, consistent, and proactive communication with customer throughout the onboarding process.
- Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.
- Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.
- Serve as the primary point of contact for French OR Spanish and English-speaking customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.
Job requirements
- At least 2 years of experience in customer onboarding or customer success within the SaaS industry.
- Native level French OR Spanish AND Fluency in English is required. You will support English and French or Spanish speaking customers, and English is the primary internal company language.
- Proven ability to manage multiple onboarding projects simultaneously, while maintaining sharp attention to detail.
- Strong interpersonal skills and the ability to create a positive first impression with new customers.
- Excellent communication, presentation, and training skills in both French OR Spanish and English.
- Ability to quickly adapt to new technologies and continuously update skills in a fast-paced environment.
- Strong problem-solving skills and the ability to think critically.
What We Offer
- Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
- 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).
- Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.
- Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
- Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
- Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
- Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.
- Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).
Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Human Resources
-
Industries
Software Development
Referrals increase your chances of interviewing at Hostaway by 2x
Sign in to set job alerts for “Onboarding Specialist” roles.
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom 3 months ago
Greater London, England, United Kingdom 1 week ago
Gerrards Cross, England, United Kingdom 4 days ago
London, England, United Kingdom 1 month ago
Senior Assistant Company Secretary (12 Month FTC)
London, England, United Kingdom 2 weeks ago
St Albans, England, United Kingdom 2 weeks ago
Volunteer Outreach and Research Lead | Two Generations CIC
London, England, United Kingdom 6 days ago
Volunteer Administrator Role (Remote) | Young Minders The BAME Home Education Hub
Croydon, England, United Kingdom 1 week ago
Executive Support Associate (Remote – CST & EST/EDT Time Zone\’s specifically)
Greater London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 5 days ago
Client Data Solutions Specialist (German)
London, England, United Kingdom 3 months ago
Senior Legal Executive Assistant – Part-time (3 days a week)
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
Volunteer Trustee with one or more of the following specialisms: HR, Marketing, Safeguarding, Fundraising or Therapy | The Ryan NeuroTherapy Centre
Coulsdon, England, United Kingdom 1 week ago
Volunteer Charity Governance Lead | Supporting Humanity Charity
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Onboarding Specialist - French OR Spanish Speaking - 100% remote - Europe employer: Hostaway
Contact Detail:
Hostaway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist - French OR Spanish Speaking - 100% remote - Europe
✨Tip Number 1
Familiarise yourself with Hostaway's products and services. Understanding the features and benefits of their platform will not only help you during the onboarding process but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer engagement skills. As an Onboarding Specialist, you'll need to create a positive first impression and ensure customers feel supported. Practice active listening and empathy to enhance your interactions.
✨Tip Number 3
Network with current or former employees of Hostaway. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare for potential scenario-based questions. Think about how you would handle various onboarding challenges, as this will showcase your problem-solving skills and adaptability in a fast-paced environment.
We think you need these skills to ace Onboarding Specialist - French OR Spanish Speaking - 100% remote - Europe
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Onboarding Specialist. Familiarise yourself with customer onboarding processes, especially in the SaaS industry, and think about how your experience aligns with these requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in customer onboarding or success, particularly within the SaaS sector. Emphasise your language skills in French or Spanish and English, as well as any training or presentation experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the onboarding process. Mention specific examples from your past experiences that demonstrate your ability to manage multiple projects and communicate effectively with clients.
Highlight Your Adaptability: In your application, emphasise your ability to quickly adapt to new technologies and environments. Provide examples of how you've successfully navigated changes in previous roles, which is crucial for a fast-paced startup like Hostaway.
How to prepare for a job interview at Hostaway
✨Showcase Your Language Skills
Since the role requires fluency in French or Spanish and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to conduct part of the conversation in one of these languages, so practice speaking clearly and confidently.
✨Understand the Company Culture
Hostaway values customer-centricity and innovation. Research their core values and think about how your personal values align with theirs. Be ready to discuss how you can contribute to their mission of transforming the vacation rental industry.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple onboarding projects. Prepare examples from your past experience where you successfully handled challenges or improved processes, particularly in a SaaS environment.
✨Demonstrate Your Training Abilities
As an Onboarding Specialist, you'll need to conduct training sessions. Be ready to discuss your approach to training and how you ensure that customers understand the product features. Consider preparing a brief mock training session to showcase your presentation skills.
