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- Tasks: Lead a team to ensure top-notch customer service and safety in our Sports Complex.
- Company: Join Bradfield College, a leading independent school with a stellar reputation.
- Benefits: Enjoy a pension scheme, subsidised sports membership, health plans, and free parking.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in management, customer service, and relevant health and safety certifications preferred.
- Other info: Flexible shifts covering mornings, evenings, and weekends with great career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a highly motivated Duty Manager to lead our team of Recreation Assistants and Lifeguards, to achieve consistently high standards of customer service and safety in our Sports Complex and Tennis Centre. Bradfield College enjoys a well-established reputation for being one of the country's leading co-educational independent schools. Our impressive Sports Complex and Indoor Tennis Centre operate as busy dual-use facilities, catering for both the College and external users.
Our Duty Managers are expected to be more than just shift leaders, as they also support the Operations Manager in developing and implementing procedures for Quality and Health and Safety. Your role will also involve staff training, performance monitoring, and management of specific administrative tasks. Candidates will be able to demonstrate drive, determination, and a positive commitment to delivering high standards at all times. They will exhibit initiative, maturity, professionalism and an ability to remain calm under pressure, particularly when handling emergency situations or resolving conflicts in a constructive manner. Additionally, candidates will need to prove their management and communication skills, along with a detailed understanding of the day-to-day operations of a sports and leisure facility (dryside and wetside).
The ideal candidate will have some experience of shift management, customer service, health and safety protocols, lifeguarding, line management, and training. We expect candidates to hold qualifications in leisure management/operations (e.g. Pool Plant Operators), as well as health and safety certifications like NPLQ and First Aid at Work. However, these qualifications can be acquired during the probationary period.
You will form part of the duty shift rota, which covers the entirety of the opening hours of the complex, including early mornings, late evenings, and weekends.
Benefits:
- Contributory workplace pension scheme and 3 x life cover
- Subsidised membership of the College Sports Centre and Golf Club
- Access to our Employee Assistance programme
- BHSF Health Cash plan
- Cycle to Work scheme
- Electric Vehicle scheme
- Free parking and lunch provided when the College kitchens are open
How to apply:
To apply, please complete the Application Form below. The closing date for applications is Friday 27 February 2026. Applications will be processed as they are received, and we may interview suitable candidates before the closing date. Bradfield College reserves the right to make an appointment at any time therefore early applications are encouraged.
Bradfield College is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening as part of their application, including checks with past employers and the Disclosure and Barring Service.
The school is legally required to carry out a number of pre-appointment checks which are detailed in the School's recruitment, selection and disclosure policy and procedure.
Sports Complex Duty Manager (Full Time) in London employer: Host Student Housing Limited
Contact Detail:
Host Student Housing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sports Complex Duty Manager (Full Time) in London
✨Tip Number 1
Get to know the company! Research Bradfield College and its Sports Complex. Understanding their values and what they stand for will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Duty Manager position.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle emergencies or conflicts in a sports complex setting. Practising your responses will help you stay calm and collected during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the role. Don’t forget to highlight your relevant experience and qualifications in your application!
We think you need these skills to ace Sports Complex Duty Manager (Full Time) in London
Some tips for your application 🫡
Show Your Passion: When filling out your application, let your enthusiasm for sports and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating a great experience for everyone at our Sports Complex.
Tailor Your Experience: Make sure to highlight any relevant experience you have in shift management, lifeguarding, or customer service. We love seeing how your past roles have prepared you for this Duty Manager position, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. This will help us get a quick grasp of what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it shows you’re tech-savvy and ready to embrace our digital approach.
How to prepare for a job interview at Host Student Housing Limited
✨Know Your Stuff
Make sure you have a solid understanding of the day-to-day operations of a sports and leisure facility. Brush up on health and safety protocols, lifeguarding practices, and customer service standards. This knowledge will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your previous management experiences. Think of specific examples where you've successfully trained staff or handled conflicts. Highlighting your ability to remain calm under pressure will definitely impress the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. These might involve emergency situations or customer complaints. Practise how you would handle these scenarios, focusing on your problem-solving skills and ability to maintain high standards of service and safety.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the school measures success in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
