Housekeeping Operations Multi-Site Manager in Brighton

We are looking for a hardworking, driven, and enthusiastic candidate to join our team as we continue our growth in 2026, helping our owners to maintain their high‑quality properties and ensuring guests receive the very best customer service. As the Housekeeping Operations Multi‑Site Manager, you will play a hands‑on, productive role, actively working within properties to lead, support, and oversee housekeeping services across multiple locations. You will be regularly present on‑site, directly involved in daily operations, problem‑solving, and quality checks to ensure consistently high standards.

Qualifications & Experience

• Ability to lead and inspire multiple teams across different sites.
• Skilled in coaching, mentoring, and developing colleagues.
• Strong understanding of housekeeping standards, procedures, and health and safety compliance.
• Ability to standardise practices and drive consistency across multiple sites.
• Strong organisational and time‑management skills to balance competing demands.
• Excellent verbal and written communication to engage with teams, senior leaders, and clients.
• Ability to influence and build relationships across departments (customer, maintenance, finance, and HR).
• Budget management, cost control, and financial acumen.
• Data‑driven approach to tracking KPIs (labour efficiency, productivity, guest satisfaction).
• Problem‑solving skills to address operational challenges quickly.
• Able to identify efficiencies and introduce continuous improvement.
• Proven track record in housekeeping management, ideally with multi‑site or cluster responsibilities.
• Experience leading large, diverse teams across different locations.
• Demonstrated success in budget ownership and delivering against financial targets.
• Previous involvement in audits, compliance, and quality assurance.
• Experience in process improvement and standardisation.
• Background in hospitality, hotels, serviced apartments, or facilities management.
• Familiarity with seasonal/peak operations (e.g., summer, events, holiday rentals).
• Full driving licence (reasonable adjustments will be considered for disabilities).

Day‑to‑Day Responsibilities

• Operational Leadership
  • Manage housekeeping services across multiple sites or properties.
  • Standardise processes and ensure compliance with company policies and health & safety regulations.
  • Monitor performance against KPIs (cleanliness scores, guest feedback, productivity, cost control).
• Team & People Management
  • Recruit, train, and support housekeeping managers, supervisors, and teams at each site.
  • Provide coaching and leadership to drive engagement, retention, and performance.
  • Ensure sufficient staffing levels to meet operational demand (including seasonal or peak periods).
• Quality Assurance
  • Conduct site visits, inspections, and audits to maintain high service standards.
  • Address guest complaints or escalated issues promptly and effectively.
  • Implement best practices across all locations to ensure consistency.
• Financial & Resource Management
  • Oversee housekeeping budgets across sites, controlling costs for labour, supplies, and equipment.
  • Monitor inventory levels and streamline purchasing to achieve efficiencies.
  • Drive productivity and identify cost‑saving opportunities.
• Strategic Contribution
  • Support business growth by onboarding new properties into the housekeeping operation.
  • Introduce innovation, technology, or process improvements.
  • Collaborate with other operational leaders (customer, owners, maintenance, HR, finance) to deliver an excellent guest experience.

About Host & Stay

Host & Stay is based in Saltburn‑by‑the‑Sea and provides full‑service holiday home property management to over 1,000 properties across the UK. Born from a passion for property and a desire to lead the change in a traditional industry, our mission is to make the UK one of the most guest‑centric holiday destinations while ensuring property owners maximise income and minimise fees.

Why Choose Us?

Our team genuinely cares about transforming the lives of our customers. We prioritise employee wellbeing, offering support beyond the workplace and ensuring you can thrive personally and professionally.