Are you an experienced Restaurant Receptionist or Host who loves the buzz of a busy restaurant, enjoys meeting people and knows how to keep a busy reservations book running smoothly? Fish! Restaurant in Borough Market is looking for a confident, organised and enthusiastic Restaurant Receptionist / Host to join our friendly Front of House team! Located in the heart of London's iconic Borough Market, our busy seafood restaurant welcomes approximately 2,500 guests every week, with seating for 110 guests indoors and 45 on our terrace. We're looking for someone who thrives in a fast-paced environment, takes pride in delivering excellent customer service and can confidently manage a busy reception and reservations desk. Please note: This is not an entry-level position. Previous restaurant reception or hosting experience in a busy restaurant is essential. Your Role As our Restaurant Receptionist / Host, you'll be the first point of contact for our guests and play an important role in ensuring every service runs smoothly. Your responsibilities will include:
Job Responsibilities
- Warmly welcoming guests and creating a fantastic first impression
- Managing online, telephone and walk-in reservations
- Organising the reservations book and maximising table availability
- Coordinating table allocations and managing table turnover during busy services
- Handling large group bookings and special requests
- Responding professionally to guest enquiries by phone, email and in person
- Completing daily reception administration and updating menus
- Using reservation systems such as SevenRooms and OpenTable
- Working with Microsoft Word and Excel
- Completing daily opening and closing procedures
Desired Candidate Profile
- Has previous restaurant reception or hosting experience, ideally in a busy, high-volume restaurant
- Is confident managing reservations, table plans and busy services
- Understands table turnover and how to maximise restaurant capacity
- Has experience using SevenRooms and/or OpenTable
- Is confident using Microsoft Word, Excel and email
- Has excellent organisational and multitasking skills
- Is friendly, professional and confident communicating with guests
- Can remain calm, efficient and positive under pressure
- Is proactive, reliable and pays attention to detail
- Works well independently and as part of a team
- Has full flexibility to work weekdays, evenings and weekends according to our weekly rota
- All applicants must have the legal right to work in the UK and successfully complete the required Right to Work checks before starting employment. If you're an experienced Restaurant Receptionist or Host who loves hospitality, enjoys working with people and knows how to keep things running smoothly during a busy service, we'd love to hear from you!
Salary & Benefits
- £14-£15 per hour, including tronc, depending on experience
- Additional monthly tronc bonus Monthly pay with early access to earned wages through Stream Employee Benefits Platform with access to a range of benefits and services Bupa Health Cash Plan upon successful completion of probation Financial Advice & Wellbeing Support through our employee benefits platform Free staff meals and drinks while on duty 50% staff dining discount at our restaurants 20% family dining discount £500 Refer-a-Friend bonus Holiday scheme, increasing with length of service Workplace pension scheme Internal career progression opportunities Training and development to help you grow A welcoming, supportive team in one of London's most vibrant food destinations!
Restaurant Receptionist-Host - Fish! Kitchen Ltd - London employer: Host & Hostess
As a Guest Experience Host at our vibrant London location, you will be part of a dynamic team dedicated to creating memorable dining experiences. We pride ourselves on fostering a supportive work culture that values professional growth, offering training and development opportunities to help you excel in your role. With competitive benefits and a focus on employee well-being, we ensure that every team member feels valued and empowered to deliver exceptional service.
