At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a smooth reception experience.
- Company: Join the vibrant team at The Ivy Asia St Paul's, a top dining destination.
- Benefits: Enjoy 50% off meals, staff discounts, and career development opportunities.
- Other info: Full training provided; perfect for those looking to grow in the hospitality industry.
- Why this job: Be the first smile our guests see and create unforgettable experiences.
- Qualifications: Passion for hospitality, strong communication skills, and a friendly attitude.
The predicted salary is between 21150 - 25850 £ per year.
Behind the striking interiors and vibrant atmosphere of The Ivy Asia St Paul's is a destination where exceptional service, unforgettable dining experiences, and warm hospitality come together.
We are looking for a friendly, confident, and enthusiastic Receptionist to join our dynamic and supportive team.
As the first point of contact for our guests, you'll play an essential role in creating a warm, professional, and memorable first impression while ensuring the reception runs smoothly throughout service., As a Receptionist, you'll ensure every guest receives a warm, genuine, and professional welcome from the moment they arrive.
You'll manage reservations, answer guest enquiries, and work closely with the restaurant team to ensure a seamless guest experience.
Your responsibilities will include
- Welcoming guests with confidence, warmth, and professionalism.
- Managing reservations and guest enquiries in person, over the phone, and online.
- Coordinating seating plans with the restaurant team to maximise the guest experience.
- Maintaining an organised and welcoming reception area.
- Assisting guests with any requests or questions throughout their visit.
- Supporting the team to ensure smooth and efficient service.
You have a passion for hospitality and enjoy making people feel welcome.
You're organised, approachable, and thrive in a busy environment while maintaining a calm and professional manner.
You’ll have
- A positive, friendly, and professional attitude.
- Excellent spoken and written English.
- Strong communication and organisational skills.
- Confidence when interacting with guests and colleagues.
- A genuine passion for delivering exceptional customer service.
- Previous reception or customer service experience is desirable but not essential, as full training will be provided.
If you're passionate about hospitality, love meeting new people, and want to be part of one of London's most exciting restaurant destinations, we'd love to hear from you.
Benefits & Perks
- 50% staff discount for you and up to 3 friends when dining in our restaurants.
- Staff meals during every shift with 70% off dishes from our menu, so you can enjoy the same quality food we proudly serve our guests.
- Celebrate your career anniversaries with a gift voucher to dine in our restaurants.
- \"Refer a Friend\" bonus scheme.
- Career development and training opportunities, including apprenticeships.
- Additional holiday allowance for length of service, with up to 5 extra days after 5 years.
• Your birthday off - guaranteed!
- Cycle to Work Scheme.
- Discounts on gym memberships and access to savings across hundreds of retailers, entertainment, travel, and wellbeing services.
- #J-18808-Ljbffr
Receptionist - The Ivy Asia - St Paul's - London employer: Host & Hostess
As a leading hospitality provider in the City of Westminster, we pride ourselves on fostering a vibrant work culture that prioritises guest satisfaction and employee development. Our team enjoys competitive pay, comprehensive training programmes, and clear pathways for career advancement, all while working in a dynamic environment that values creativity and collaboration. Join us to be part of a dedicated team that consistently delivers exceptional experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - The Ivy Asia - St Paul's - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Host & Hostess. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Host & Hostess
Don't be shy about reaching out to Host & Hostess directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist - The Ivy Asia - St Paul's - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Host & Hostess and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Host & Hostess
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
