Responsibilities
- You will be the first and last point of contact for our guests, setting the tone for an exceptional dining experience
- Managing reservations, seating plans, and guest flow to ensure a smooth and efficient service
- Handling telephone calls, emails, and booking enquiries in a professional and timely manner
- Ensuring guests are seated promptly and their needs are communicated effectively to the Front of House team
- Building rapport with guests in a friendly yet professional manner to enhance their overall experience
- Managing guest queries, special requests, and feedback with confidence and discretion
- Maintaining a well-presented and organised reception area at all times
Qualifications
- Previous experience in a receptionist, host, or customer-facing hospitality role
- Excellent communication and organisational skills
- A polished, professional manner with a naturally warm and engaging personality
- Strong attention to detail and the ability to multitask in a fast-paced environment
- A genuine passion for delivering outstanding customer service
Benefits
- Competitive Pay Rate
- A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses
- 30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses
- Employees can instantly access up to 50% of basic wages earned before payday via Stream
- Refer a Friend Scheme – earn between £250 to £1000 when referring a friend to work with us (T & C apply)
- Access to our world-class training & development opportunities globally
- Progress your career through a multi-site and multi-brand, best in class global restaurant group
- Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment
- Preferential Room Rates at Gordon Ramsay Restaurants partner hotel
- MYNDUP – our wellbeing partner where our teams can access up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing, to counselling or therapy sessions, life & career coaching and more
- Meals on duty
