At a Glance
- Tasks: Welcome guests with a smile and ensure their experience is top-notch.
- Company: Join ROE, a vibrant hospitality venue in London.
- Benefits: Enjoy competitive pay, discounts, and career growth opportunities.
- Other info: Participate in fun staff events and enjoy a supportive team culture.
- Why this job: Be the face of our restaurant and create memorable experiences for guests.
- Qualifications: Customer service skills and a positive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
As a Receptionist at ROE, you will be responsible for providing a warm, friendly, and efficient welcome to all guests, ensuring they have a smooth and enjoyable experience from arrival to departure.
Responsibilities
- Greet guests with a warm and professional demeanour, ensuring a positive first impression.
- Manage reservations, seating arrangements, and guest flow to optimise the dining experience.
- Handle phone and email inquiries, providing accurate information and assisting with bookings.
- Work closely with the front‑of‑house and management team to ensure seamless service.
- Maintain an organized and efficient reception area.
- Assist with special requests and accommodate guest needs whenever possible.
Qualifications
- Previous experience as a Receptionist or Host in a high‑quality hospitality environment.
- Exceptional customer service and communication skills.
- Strong organisational skills and attention to detail.
- Ability to multitask and remain calm under pressure.
- A team player with a positive and proactive attitude.
- Proficient in utilizing the Seven Rooms booking system.
- English – Advanced.
Benefits
- Competitive salary.
- Competitive industry pay.
- Career progression.
- Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
- Wellbeing initiatives.
- Reward and recognition schemes.
- Free welcome lunch for you and a guest.
- 50% restaurant discounts across the group.
- 25% Friends and Family discounts.
- 50% discount on company retail.
- Supplier trips, staff parties and team socials.
- Staff meal during your shift.
- Increased holiday entitlement after three years employment.
- Enhanced parental leave (after one year's employment).
- Sabbaticals (after three years employment).
- Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop‑up night.
Receptionist - Fallow - London employer: Host & Hostess
At ROE, we pride ourselves on creating a vibrant and supportive work environment where our Receptionists play a crucial role in delivering exceptional guest experiences. Located in the heart of London, we offer competitive salaries, extensive career progression opportunities, and a commitment to continuous learning, ensuring that our team members thrive both personally and professionally. With unique benefits such as staff discounts, wellbeing initiatives, and the chance to host your own pop-up event, ROE is an excellent employer for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Fallow - London
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your A-game! Greet everyone with a warm smile and a friendly attitude. Remember, you're not just showcasing your skills; you're also showing them how you'd welcome guests at ROE.
✨Tip Number 2
Be prepared to chat about your previous experience in hospitality. Think of specific examples where you’ve gone above and beyond for guests. This will show us that you have the exceptional customer service skills we’re looking for!
✨Tip Number 3
Practice multitasking before your interview. You might be asked how you handle busy situations, so come up with a few scenarios where you successfully juggled multiple tasks. It’ll help us see that you can keep calm under pressure, just like you would at the reception.
✨Tip Number 4
Finally, don’t forget to check out our website for any additional tips or resources. We love seeing candidates who are proactive and genuinely interested in joining our team. Plus, applying through our site gives you a better chance to stand out!
We think you need these skills to ace Receptionist - Fallow - London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry.
Tailor Your Experience:Make sure to highlight any previous experience as a Receptionist or in a similar role. We love seeing how your skills align with what we’re looking for, so be specific about your achievements and how they relate to our needs.
Keep It Organised:Just like maintaining an efficient reception area, your application should be well-organised. Use clear headings and bullet points to make it easy for us to read and find the information we need quickly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Host & Hostess
✨Show Your Warmth
As a Receptionist, your first impression is crucial. Practice greeting friends or family with a warm smile and friendly tone to get comfortable with making others feel welcome. Remember, it’s all about creating that positive vibe right from the start!
✨Know the Company
Do a bit of homework on ROE before your interview. Familiarise yourself with their values, menu, and any recent news. This will not only impress them but also help you tailor your answers to show how you fit into their culture.
✨Master Multitasking
Being a Receptionist means juggling multiple tasks at once. During your interview, be ready to discuss how you handle busy situations. Share specific examples from past experiences where you successfully managed several responsibilities without losing your cool.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. They might ask you to handle a guest inquiry or a reservation issue. Practise these situations beforehand so you can demonstrate your problem-solving skills and customer service prowess confidently.
