At a Glance
- Tasks: Supervise and train the Guest Experience Host Team while ensuring memorable guest service.
- Company: Join a community-focused hospitality company that values simplicity and authenticity.
- Benefits: Enjoy competitive salary, bonuses, travel opportunities, and wellbeing benefits.
- Other info: Flexible work options in a vibrant location near cultural venues.
- Why this job: Make a real impact on guest experiences in a dynamic and supportive environment.
- Qualifications: Previous management experience in hospitality and strong people skills required.
The predicted salary is between 30000 - 32450 £ per year.
We believe in simplicity, beauty and efficiency. Ever the curious, it's about little things. Big things. Unexpected things. We are part of our local community and they are part of us. We believe in creating authentic, localised experiences for our guests.
Responsibilities
- Supervise the Guest Services Executives in the absence of a manager on duty.
- Train and develop the Guest Experience Host Team.
- Act as the primary point of contact for guests, contractors and visitors.
- Deliver memorable service at every stage of the guest journey, from initial reservation to checkout.
- Support the Guest Experience Manager to ensure consistent high standards across Housekeeping and Maintenance teams.
- Respond to and act on guest reviews in a timely and professional manner.
Qualifications
- Previous management experience within hospitality (hotels, student living, hostels, build-to-rent accommodation, or broader hospitality sectors).
- Strong people manager capable of collaborating and networking with teams both virtually and in person.
- Tech‑savvy and comfortable with tech‑based resolutions and interactions.
- Clear verbal and written communication skills.
- Flexible and adaptable with a can‑do attitude.
- English proficiency – Advanced.
- Alignment with our core values: The Courage to Question, Evolve and Be Human.
Benefits
- Competitive salary
- Bonus scheme
- Excellent travel and development opportunities
- 22 days’ holiday (plus the option to buy more)
- Wellbeing benefits (cash plan and an Employee Assistance Programme)
- Free nights in our properties
- Recognition schemes
- Pension (the tax‑efficient way)
- Sick pay
- Other benefits tailored to you
Location & Work Flexibility
Work flexibly with options in location, days (including weekends and bank holidays) and hours. The residential area is within minutes of Mansion House station and close to The City, major offices and a variety of restaurants, bars and cultural venues.
Equal Opportunity Employer
We believe in diversity, equity, and inclusion. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, disability, or any other protected status. Our commitment to a diverse and inclusive workplace remains central to our company culture and goals.
Head Host - Hosco - London employer: Host & Hostess
At Cove Cannon Street London, we pride ourselves on fostering a vibrant work culture that values simplicity, beauty, and efficiency. As a Head Host, you will not only lead a dedicated team in delivering exceptional guest experiences but also benefit from competitive salaries, flexible working options, and extensive development opportunities. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to grow within our community-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head Host - Hosco - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Host & Hostess. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Host & Hostess
Don't be shy about reaching out to Host & Hostess directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Host - Hosco - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Host & Hostess and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Host & Hostess
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
