Guest Experience Supervisor - Cove Cannon Street London
We believe in simplicity, beauty and efficiency. Ever the curious, it's about little things. Big things. Unexpected things. We are part of our local community and they are part of us. We believe in creating authentic, localised experiences for our guests.
Responsibilities
- Supervise the Guest Services Executives in the absence of a manager on duty.
- Train and develop the Guest Experience Host Team.
- Act as the primary point of contact for guests, contractors and visitors.
- Deliver memorable service at every stage of the guest journey, from initial reservation to checkout.
- Support the Guest Experience Manager to ensure consistent high standards across Housekeeping and Maintenance teams.
- Respond to and act on guest reviews in a timely and professional manner.
Qualifications
- Previous management experience within hospitality (hotels, student living, hostels, build-to-rent accommodation, or broader hospitality sectors).
- Strong people manager capable of collaborating and networking with teams both virtually and in person.
- Tech‑savvy and comfortable with tech‑based resolutions and interactions.
- Clear verbal and written communication skills.
- Flexible and adaptable with a can‑do attitude.
- English proficiency – Advanced.
- Alignment with our core values: The Courage to Question, Evolve and Be Human.
Benefits
- Competitive salary
- Bonus scheme
- Excellent travel and development opportunities
- 22 days’ holiday (plus the option to buy more)
- Wellbeing benefits (cash plan and an Employee Assistance Programme)
- Free nights in our properties
- Recognition schemes
- Pension (the tax‑efficient way)
- Sick pay
- Other benefits tailored to you
Location & Work Flexibility
Work flexibly with options in location, days (including weekends and bank holidays) and hours. The residential area is within minutes of Mansion House station and close to The City, major offices and a variety of restaurants, bars and cultural venues.
Equal Opportunity Employer
We believe in diversity, equity, and inclusion. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, disability, or any other protected status. Our commitment to a diverse and inclusive workplace remains central to our company culture and goals.
