At a Glance
- Tasks: Lead the reception team and ensure a top-notch guest experience.
- Company: Vibrant hospitality group known for its exceptional service.
- Benefits: Competitive salary, career growth, discounts, and wellbeing initiatives.
- Other info: Enjoy staff meals, social events, and opportunities for professional development.
- Why this job: Join a dynamic team and make every guest's visit unforgettable.
- Qualifications: Experience in hospitality leadership and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Oversee and manage the reception team, ensuring smooth guest arrivals and departures.
- Handle reservations, seating arrangements, and guest flow to optimize the dining experience.
- Train and mentor junior receptionists, maintaining high standards of service.
- Manage phone and email inquiries, assisting with bookings and special requests.
- Work closely with front‑of‑house and management teams to ensure seamless operations.
- Maintain an organized and welcoming reception area.
Qualifications
- Previous experience as a Senior Receptionist or in a similar leadership role within hospitality.
- Exceptional customer service, communication, and organizational skills.
- Ability to multitask and remain calm under pressure.
- A team player with leadership qualities and a proactive attitude.
- Strong attention to detail and problem‑solving skills.
- Proficient in utilizing the Seven Rooms booking system, English - Advanced.
Benefits
- Competitive salary.
- Career progression.
- Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
- Wellbeing initiatives.
- Reward and recognition schemes.
- Free welcome lunch for you and a guest.
- 50% restaurant discounts across the group.
- 25% Friends and Family discounts.
- 50% discount on company retail.
- Supplier trips, staff parties and team socials.
- Staff meal during your shift.
- Increased holiday entitlement after three years employment.
- Enhanced parental leave (after one year's employment).
- Sabbaticals (after three years employment).
- Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.
- Competitive industry pay.
Senior Receptionist - Fallow - London in City of Westminster employer: Host & Hostess
As a Senior Receptionist at our Fallow location in London, you will thrive in a vibrant work culture that prioritises exceptional customer service and employee development. With competitive salaries, extensive career progression opportunities, and unique benefits like supplier trips and the chance to host your own pop-up night, we foster an environment where your skills are recognised and rewarded. Join us to be part of a dynamic team that values wellbeing and continuous learning, making every day a meaningful experience.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist - Fallow - London in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Senior Receptionist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, rehearse common questions and scenarios you might face as a Senior Receptionist. This will help you feel more confident and ready to showcase your exceptional customer service skills.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional when attending interviews or networking events. It shows you take the role seriously and are ready to represent the company well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role and the company culture.
We think you need these skills to ace Senior Receptionist - Fallow - London in City of Westminster
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your previous experience as a Senior Receptionist or in a similar role. We want to see how you've managed teams and handled guest interactions, so don’t hold back on those details!
Be Personable:Remember, this is all about customer service! Use a friendly tone in your application to reflect your exceptional communication skills. We love seeing candidates who can connect with guests and create a welcoming atmosphere.
Tailor Your Application:Make sure to tailor your application to the job description. Mention your familiarity with the Seven Rooms booking system and any relevant leadership experiences. We appreciate when applicants take the time to align their skills with what we’re looking for!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Host & Hostess
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Receptionist. Familiarise yourself with managing a reception team, handling reservations, and optimising guest flow. This will help you demonstrate your knowledge and show that you're ready to take on the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key in this role, prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your communication skills and how you handle inquiries or special requests, as this will resonate well with the interviewers.
✨Demonstrate Leadership Qualities
As a Senior Receptionist, you'll be expected to train and mentor junior staff. Think of specific instances where you've led a team or trained someone successfully. This will illustrate your leadership capabilities and proactive attitude, which are crucial for this position.
✨Familiarise Yourself with the Seven Rooms System
Since proficiency in the Seven Rooms booking system is mentioned in the qualifications, it’s a good idea to brush up on this software. If you have experience with similar systems, be ready to discuss how you can quickly adapt and utilise them effectively in your new role.
