Host Door Person - Fallow - London in City of Westminster

As a Host Door Person, you are the first and last impression of the restaurant - a key figure in setting the tone for every guest's experience. Positioned at the entrance, you will deliver a warm, confident, and polished welcome while maintaining organisation and flow at the door. This role combines the presence and awareness of a traditional doorman with the engagement and guest focus of a host. You will actively greet and engage guests on arrival, manage queues calmly during busy service periods, and ensure the entrance remains inviting, organised, and reflective of the restaurant's standards. Working closely with the reception and front-of-house teams, you will help coordinate reservations, walk-ins, and wait times to create a seamless and positive arrival experience.

Responsibilities

• Welcome all guests with warmth, professionalism, and genuine hospitality, setting the tone for their dining experience.
• Manage guest flow at the entrance, maintaining calm and organized queues during peak service times.
• Engage confidently with guests, confirming reservations and directing them appropriately to the host stand or waiting area.
• Communicate clearly with the reception team regarding bookings, walk-ins, wait times, and table readiness.
• Maintain a visible and reassuring presence at the door at all times.
• Ensure the entrance area remains clean, orderly, and aligned with the restaurant's brand and ambience.
• Handle guest queries or concerns politely and efficiently, escalating when necessary.
• Monitor capacity levels and support the team in managing busy services professionally.
• Assist with departures, thanking guests warmly and inviting them to return.

Qualifications

• Previous experience in a high-quality restaurant or hospitality environment in a guest-facing role.
• Politely, engaging, and confident when interacting with guests.
• Excellent communication and interpersonal skills.
• Calm and composed under pressure, with the ability to manage queues while maintaining a welcoming atmosphere.
• Impeccable personal presentation aligned with premium hospitality standards.
• Observant, proactive, and attentive to detail.
• A supportive team player who works closely with reception and front‑of‑house colleagues.
• Passionate about delivering an exceptional first impression and creating a positive dining experience from the moment guests arrive.

Benefits

• Competitive salary.
• Career progression.
• Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
• Wellbeing initiatives.
• Reward and recognition schemes.
• Free welcome lunch for you and a guest.
• 50% restaurant discounts across the group.
• 25% Friends and Family discounts.
• 50% discount on company retail.
• Supplier trips, staff parties and team socials.
• Staff meal during your shift.
• Increased holiday entitlement after three years employment.
• Enhanced parental leave (after one year’s employment).
• Sabbaticals (after three years employment).
• Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop‑up night.
• Competitive industry pay.

Equal Opportunity

At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well‑known to be beneficial for our company and, consequently, career advancement.