At a Glance
- Tasks: Deliver exceptional guest experiences and support reservations with a friendly, professional approach.
- Company: Join Clays, the ultimate indoor clay shooting experience and cocktail bar in London!
- Benefits: Enjoy competitive pay, generous holiday, discounts, and career growth opportunities.
- Other info: Clays values integrity, teamwork, and personal development in a supportive environment.
- Why this job: Be part of a vibrant team creating unforgettable experiences while having fun at work.
- Qualifications: Customer-facing experience and strong communication skills are preferred.
The predicted salary is between 13.33 - 13.33 £ per hour.
What's the Gig, you ask?
As a Guest Relations Assistant, you will be at the forefront of delivering an exceptional guest experience, providing a warm, seamless, and professional service from first impression through to departure and feedback.
You will support the reservations function by assisting with guest arrivals, in-venue interactions, and the wider group reservations process, including managing inboxes and phone lines to the highest standards of hospitality.
Working closely with the Guest Relations Manager and operations teams, you will play a key role in creating efficient, personalised, and memorable experiences for every guest at Clays., Your role will include but may not be limited to the following responsibilities,
- Guest Check-In & Arrivals (Soho): Welcome guests, manage arrivals efficiently, and ensure a smooth check-in process with a friendly and professional approach.
- Phones & Inbox (Group): Answer incoming calls and assist with reservations and guest queries in a timely, polished manner. Support inbox management as required.
- Guest Interaction: Act as a knowledgeable and approachable point of contact for guests, providing information on bookings, menus, and venue offerings.
- Issue Resolution: Handle guest queries and minor complaints confidently, escalating where necessary, while ensuring a positive outcome.
- Reservations & Systems Support
- Seven
Rooms Management: Observe booking flows and patterns, finding opportunities to optimise the booking flow.
- Reservations Assistance: Support booking management, including amendments and confirmations, and ensure the diary is up to date.
- Operations Support
- Cloakroom Management: Oversee the day-to-day running of the cloakroom, ensuring items are stored securely and returned efficiently to guests.
- Daily Preparation: Assist with guest journey preparation, including wristbands, gaming coins, QR codes and other venue-specific requirements.
- Event & Service Support: Provide hands-on support during busy services and events, particularly during guest arrivals and peak times.
- Soho Support: Assist with venue-specific tasks such as lost property handling and general guest logistics.
- Issue Resolution: responding to guest complaints or feedback through the use of 125 alongside the operations teams.
- Previous experience in a customer-facing or hospitality role preferred
- Strong communication skills, both written and verbal, with a friendly and professional manner
- Excellent attention to detail and organisational skills
- Comfortable using reservation and CRM systems (e. g., Seven Rooms, Salesforce, 125 Feedback)
- Ability to multitask and remain calm under pressure in a fast-paced environment
- Polite, approachable, and guest-focused, with a passion for delivering amazing experiences
- Reliable, punctual, and flexible with working hours, including evenings and weekends
- A team player who builds positive relationships with colleagues and contributes to a supportive working environment
Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar!
We bring the thrill of a British clay target shooting weekend to the heart of the city.
Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone.
As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world.
Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences.
Careers at Clays are loaded with possibilities.
As we grow our brand, we are equally dedicated to the growth of our team.
We offer ample opportunities for personal development and top-notch training.
Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests.
If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!
We've been named one of the UK's Best Workplaces 2025 & 2026 by Great Place To Work UK!
That's right - we're all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes.
- But don't just take our word for it, here's what our colleagues have to say about us:
- "You can be yourself here.
The company values character and willingness to learn over prior knowledge.
- They provide all the training you need, and your progress is entirely up to you."\
- "From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development."\
- "Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace."\
- CLAYS VALUES
• SAFE - Is it safe?
Safety first.
It's our responsibility to protect our people, our guests, and our business.
We make decisions that create an environment where everyone feels safe, respected, and supported.
• AMAZING EXPERIENCE - Will it deliver an amazing experience?
We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated.
• LASTING - Will it leave a lasting impression?
Lasting means creating impact that goes beyond the moment.
At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand.
- Competitive base pay rate of £13.33 per hour.
- Service Charge: weekly service charge paid as Tronc.
- Holiday: 32 working days' holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
- Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.
- Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
- Career
Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business.
Plus, earn globally recognized qualifications funded by Clays.
- Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
- Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
- Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
- Volunteer Day: A paid day off annually to give back to your local community.
- Birthday Gift: Choose a special gift to celebrate your birthday.
- Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
- Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
- Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
- Meals Provided: Free meals for colleagues working operational shifts.
- #J-18808-Ljbffr
Guest Relations Assistant - Clays - London in City of Westminster employer: Host & Hostess
As a leading hospitality provider in the City of Westminster, we pride ourselves on fostering a vibrant work culture that prioritises guest satisfaction and employee development. Our team enjoys competitive pay, comprehensive training programmes, and clear pathways for career advancement, all while working in a dynamic environment that values creativity and collaboration. Join us to be part of a dedicated team that consistently delivers exceptional experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Assistant - Clays - London in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Host & Hostess. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Host & Hostess
Don't be shy about reaching out to Host & Hostess directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Assistant - Clays - London in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Host & Hostess and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Host & Hostess
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
