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- Tasks: Provide hands-on IT support and manage hardware for exciting global events.
- Company: Join HBS, a leader in broadcast solutions for major sporting events.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Other info: Work with a passionate team and enjoy a flexible, fast-paced atmosphere.
- Why this job: Be the go-to IT person and make an impact in a dynamic environment.
- Qualifications: 2+ years of IT support experience and strong knowledge of Microsoft 365.
The predicted salary is between 30000 - 42000 £ per year.
Host Broadcast Services (HBS) is a leading, independent host broadcast specialist, dedicated to helping international sports federations, organising committees, and rights holders deliver their events to a global audience. We provide world-class broadcast solutions for some of the world’s biggest sporting events, including the prestigious FIFA World Cup™, ensuring broadcasters worldwide can offer fans a unique and engaging viewing experience.
A great opportunity to join an international team where you’ll have real ownership of IT support within the hub while contributing to global IT initiatives. We’re looking for a proactive and curious IT Infrastructure & Support Coordinator to support our UK hub and ensure our corporate IT infrastructure runs smoothly. This role is ideal for someone who enjoys hands-on IT support, solving problems, and working independently. You will be the primary IT contact in the hub, supporting local users while collaborating with our global Infrastructure & Support team. Alongside day-to-day IT support, you’ll also help with event preparation, hardware setup, and occasional logistical support, so a flexible and practical mindset is key.
About the Role- Provide 1st and 2nd line IT support to users via Zendesk and in person
- Support office IT services including networks, printers, mobile devices, and access systems
- Manage the end-user hardware lifecycle (deployment, maintenance, inventory, and renewals)
- Assist with IT setup and support for local events and projects
- Support and administer Microsoft 365 environments and workstation management (Intune, Autopilot)
- Maintain IT procedures and help onboard and train new employees on systems and hardware
- Provide updates to the Head of IT on tasks and local IT status
- 2+ years of IT helpdesk or user support experience
- Strong knowledge of Windows 11, Dell/HP laptops, and Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)
- Experience with Microsoft Intune and Autopilot is a plus
- Comfortable working independently as the main IT contact in a hub environment
HBS is committed to creating an inclusive and diverse workplace. We welcome applications from all qualified candidates and will provide reasonable adjustments to support candidates with disabilities or specific needs throughout the recruitment process.
We thrive on delivering world-class broadcast solutions for major international events. We’re always looking for exceptional individuals who demonstrate:
- Strong Communication Skills – Fluent in English, able to navigate an international environment with clarity and professionalism.
- Confident & Adaptable Team Players – Thriving in fast-paced, live event settings, where collaboration is key to success.
- Technical Excellence & Organisation – Structured, detail-oriented, and proficient in the tools needed to keep operations seamless.
IT Infrastructure & Support Coordinator employer: Host Broadcast Services
Contact Detail:
Host Broadcast Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure & Support Coordinator
✨Tip Number 1
Get to know the company! Research HBS and its projects, especially the big events like the FIFA World Cup. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for hands-on scenarios! Since the role involves practical IT support, be ready to discuss how you’d tackle real-life tech issues. Practice explaining your thought process clearly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the HBS team. Don’t miss out!
We think you need these skills to ace IT Infrastructure & Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Infrastructure & Support Coordinator role. Highlight your relevant experience with Windows 11, Microsoft 365, and any hands-on IT support you've provided. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re excited about working with HBS and how your proactive approach fits our team. Be genuine and let your personality come through – we love to see that!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled IT challenges in the past. We’re all about finding solutions, so let us know how you’ve made a difference in previous roles. It’ll help us see you in action!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at HBS. We can’t wait to hear from you!
How to prepare for a job interview at Host Broadcast Services
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Dell/HP laptops, and Microsoft 365. Be ready to discuss your experience with these technologies, as they are crucial for the role. Prepare to answer questions about troubleshooting common issues and how you've supported users in the past.
✨Show Off Your Problem-Solving Skills
Since this role involves hands-on IT support, think of specific examples where you've solved technical problems effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your proactive approach and ability to work independently.
✨Demonstrate Your Communication Skills
As you'll be the main IT contact in the hub, strong communication is key. Practice explaining technical concepts in simple terms, as you may need to assist non-technical users. Be prepared to discuss how you've collaborated with teams in fast-paced environments, especially during events.
✨Be Ready for Event Support Questions
Since the role includes assisting with event preparation and hardware setup, think about any relevant experiences you've had in similar situations. Be ready to discuss how you would handle last-minute changes or challenges during live events, showing your flexibility and practical mindset.