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- Tasks: Deliver exceptional service to guests and property owners while managing check-ins and enquiries.
- Company: Join a passionate team at Host and Stay in York, focused on guest satisfaction.
- Benefits: Flexible part-time hours with opportunities for personal growth and development.
- Other info: Weekend work may be required, but you'll be part of a dedicated team.
- Why this job: Make a real difference in guest experiences and build lasting relationships.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 12 - 15 £ per hour.
Host and Stay in York is seeking a Customer Experience Executive to deliver outstanding service to guests and property owners. In this part-time role, you will manage check-ins, handle enquiries and complaints, and develop relationships with guests and owners.
We are looking for passionate candidates with strong communication skills and problem-solving abilities. Join our dedicated team and contribute to maintaining high property standards and guest satisfaction. Weekend work may be required.
Guest Experience & Owner Relations Specialist employer: Host and Stay
Contact Detail:
Host and Stay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience & Owner Relations Specialist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might know someone in the hospitality industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research Host and Stay, understand their values, and think about how your skills align with their mission. We want to see you shine and show them why you're the perfect fit!
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for customer experience and problem-solving abilities come through. We love seeing candidates who are genuinely excited about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to guest satisfaction.
We think you need these skills to ace Guest Experience & Owner Relations Specialist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating great experiences for guests and property owners.
Highlight Your Skills: Make sure to showcase your strong communication and problem-solving skills in your application. Use specific examples from your past experiences to demonstrate how you've successfully handled enquiries or complaints.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the role. Mention how your background aligns with our mission at Host and Stay in York.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Host and Stay
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Experience Executive. Familiarise yourself with common guest and owner queries, as well as potential complaints. This will help you demonstrate your problem-solving skills and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or built relationships. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Be Ready for Weekend Work
As weekend work may be required, be prepared to discuss your availability. Show enthusiasm for the role by expressing your willingness to work flexible hours. This demonstrates your commitment to providing outstanding service, which is crucial for maintaining high property standards.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team culture, the challenges they face in guest relations, or how they measure guest satisfaction. This shows that you're engaged and serious about contributing to their success.