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- Tasks: Manage client journeys from inquiry to treatment booking in a dynamic role.
- Company: Join a leading medical tourism facilitator specialising in premium dental treatments.
- Benefits: Enjoy competitive salary, commission structure, and flexible working options.
- Why this job: Be part of a growing team making a real impact in healthcare and customer service.
- Qualifications: 3+ years in sales or customer service; CRM experience is a must.
- Other info: Opportunity for professional development and career progression in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (Mon-Fri in office – Battersea)
Employment Type: Full-time
Industry: Medical Tourism / Healthcare
Company Overview
We are a leading medical tourism facilitator specialising in premium dental treatments at Hospital One, a state-of-the-art medical facility in Albania. We connect UK clients with world-class dental care, particularly specialising in cosmetic dentistry, including dental veneers, at exceptional value while maintaining the highest standards of care and safety.
Role Summary
We are seeking a dynamic and results-driven Dental Tourism Bookings Agent to join our growing team. This pivotal role involves managing the entire client journey from initial inquiry through to treatment booking, acting as the primary liaison between prospective patients and our dental specialists in Albania. The successful candidate will play a crucial role in expanding our client base while ensuring exceptional customer service throughout the booking process.
Key Responsibilities
Lead Management & Business Development
- Contact and qualify new leads through phone calls, emails, and other communication channels
- Conduct initial consultations to understand client needs, expectations, and suitability for treatment
- Present treatment options, costs, and benefits of dental tourism with Hospital One Albania
- Maintain and update CRM systems with detailed client interactions and progress notes
- Follow up on inquiries and nurture prospects through the decision-making process
- Own our sales agent programme, recruitment and onboarding.
Client Relationship Management
- Serve as the primary point of contact for clients throughout their treatment journey
- Provide comprehensive information about procedures, particularly dental veneers and cosmetic dentistry
- Address client concerns, questions, and objections with professionalism and expertise
- Coordinate with medical teams to ensure client requirements are clearly communicated
Consultation Booking & Coordination
- Schedule and confirm consultation appointments with dental specialists
- Coordinate virtual consultations and in-person meetings as required
- Manage appointment calendars and ensure optimal scheduling efficiency
- Send confirmation emails, treatment information, and pre-consultation materials
- Follow up post-consultation to discuss next steps and treatment plans
Administrative Duties
- Prepare and send detailed treatment proposals and cost estimates
- Maintain accurate records of all client communications and bookings
- Generate regular reports on lead conversion rates and booking metrics
- Collaborate with marketing team to provide feedback on lead quality and campaign effectiveness
- Ensure compliance with data protection regulations and client confidentiality
- Maintaining records for sales agents and being the main point of contact.
Essential Requirements
Experience & Skills
- Minimum 3 years experience in sales, customer service, or healthcare administration
- Proven track record in lead generation and conversion
- Experience with CRM systems and customer database management
- Strong phone communication skills with ability to build rapport quickly
- Excellent written communication skills for email correspondence
- Experience in booking/scheduling systems
Personal Attributes
- Results-oriented with strong motivation to meet and exceed targets
- Empathetic and patient-centered approach to client interactions
- Professional telephone manner with clear, confident communication
- Resilient and persistent in following up on leads
- Detail-oriented with strong organizational skills
- Ability to work independently and manage time effectively
Technical Requirements
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with CRM software (Salesforce, HubSpot, or similar)
- Comfortable with video conferencing platforms
- Basic understanding of social media and digital communication tools
Desirable Qualifications
- Previous experience in medical tourism, healthcare, or dental industry
- Knowledge of dental procedures, particularly cosmetic dentistry
- Experience with international clients or cross-cultural communication
- Additional languages (particularly Albanian, Italian, or other European languages)
- Qualification in sales, marketing, or healthcare administration
- Experience with medical booking systems or patient management software
What We Offer
Compensation & Benefits
- Competitive base salary plus attractive commission structure
- Performance-based bonuses and incentives
- Comprehensive training program on dental procedures and medical tourism
- Flexible working arrangements including remote work options
- Professional development opportunities and career progression
Performance Expectations
- Meet monthly targets for lead conversion and consultation bookings
- Maintain high levels of customer satisfaction and retention
- Demonstrate continuous improvement in sales techniques and product knowledge
- Contribute to team goals and company growth objectives
- Uphold professional standards and represent the company with integrity
Application Process
To apply for this position, please provide:
- Updated CV detailing relevant experience
- Cover letter explaining your interest in medical tourism and this specific role
- Examples of sales achievements or customer service excellence
- References from previous employers
We are an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates regardless of background, ethnicity, gender, age, or other protected characteristics.
Booking Agent employer: HospitalOne
Contact Detail:
HospitalOne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Agent
✨Tip Number 1
Familiarise yourself with the medical tourism industry, especially dental procedures like veneers. Understanding the specifics will help you engage confidently with potential clients and demonstrate your expertise.
✨Tip Number 2
Practice your phone communication skills to build rapport quickly. Since this role heavily relies on phone interactions, being personable and professional can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the healthcare and dental sectors. Attend relevant events or join online forums to connect with others in the field, which could lead to valuable insights and opportunities.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for client consultations. This will demonstrate your ability to manage appointments efficiently, a key aspect of the Booking Agent role.
We think you need these skills to ace Booking Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, or healthcare administration. Emphasise any specific achievements in lead generation and conversion that align with the role of a Booking Agent.
Craft a Compelling Cover Letter: In your cover letter, express your genuine interest in medical tourism and specifically this role. Discuss why you are passionate about connecting clients with dental care and how your skills can contribute to the company's success.
Showcase Relevant Achievements: Include examples of your past sales achievements or instances where you provided exceptional customer service. This will demonstrate your capability to excel in the role and your results-driven mindset.
Provide Strong References: Select references from previous employers who can vouch for your skills in sales, customer service, or healthcare. Ensure they can speak to your ability to manage client relationships effectively and your professionalism.
How to prepare for a job interview at HospitalOne
✨Know Your Stuff
Familiarise yourself with the medical tourism industry, especially in dental care. Understand the services offered by Hospital One and be ready to discuss the benefits of dental tourism, particularly cosmetic dentistry options like veneers.
✨Showcase Your Communication Skills
As a Booking Agent, strong communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be prepared to demonstrate how you can build rapport with clients over the phone.
✨Highlight Your Experience
Be ready to discuss your previous experience in sales or customer service, particularly in healthcare. Share specific examples of how you've successfully managed client relationships and converted leads into bookings.
✨Prepare Questions
Have insightful questions ready for the interviewers about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
