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- Tasks: Manage client journeys from inquiry to treatment booking in dental tourism.
- Company: Join a leading medical tourism facilitator specialising in premium dental treatments.
- Benefits: Enjoy competitive salary, commission structure, flexible work options, and professional development.
- Why this job: Be part of a dynamic team making a real impact in healthcare and customer service.
- Qualifications: 3+ years in sales or customer service; CRM experience required.
- Other info: Opportunity for career progression and working with international clients.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Location: London (Mon-Fri in office – Battersea)
Employment Type: Full-time
Industry: Medical Tourism / Healthcare
Company Overview
We are a leading medical tourism facilitator specialising in premium dental treatments at Hospital One, a state-of-the-art medical facility in Albania. We connect UK clients with world-class dental care, particularly specialising in cosmetic dentistry, including dental veneers, at exceptional value while maintaining the highest standards of care and safety.
Role Summary
We are seeking a dynamic and results-driven Dental Tourism Bookings Agent to join our growing team. This pivotal role involves managing the entire client journey from initial inquiry through to treatment booking, acting as the primary liaison between prospective patients and our dental specialists in Albania. The successful candidate will play a crucial role in expanding our client base while ensuring exceptional customer service throughout the booking process.
Key Responsibilities
Lead Management & Business Development
- Contact and qualify new leads through phone calls, emails, and other communication channels
- Conduct initial consultations to understand client needs, expectations, and suitability for treatment
- Present treatment options, costs, and benefits of dental tourism with Hospital One Albania
- Maintain and update CRM systems with detailed client interactions and progress notes
- Follow up on inquiries and nurture prospects through the decision-making process
- Own our sales agent programme, recruitment and onboarding.
Client Relationship Management
- Serve as the primary point of contact for clients throughout their treatment journey
- Provide comprehensive information about procedures, particularly dental veneers and cosmetic dentistry
- Address client concerns, questions, and objections with professionalism and expertise
- Coordinate with medical teams to ensure client requirements are clearly communicated
Consultation Booking & Coordination
- Schedule and confirm consultation appointments with dental specialists
- Coordinate virtual consultations and in-person meetings as required
- Manage appointment calendars and ensure optimal scheduling efficiency
- Send confirmation emails, treatment information, and pre-consultation materials
- Follow up post-consultation to discuss next steps and treatment plans
Administrative Duties
- Prepare and send detailed treatment proposals and cost estimates
- Maintain accurate records of all client communications and bookings
- Generate regular reports on lead conversion rates and booking metrics
- Collaborate with marketing team to provide feedback on lead quality and campaign effectiveness
- Ensure compliance with data protection regulations and client confidentiality
- Maintaining records for sales agents and being the main point of contact.
Essential Requirements
Experience & Skills
- Minimum 3 years experience in sales, customer service, or healthcare administration
- Proven track record in lead generation and conversion
- Experience with CRM systems and customer database management
- Strong phone communication skills with ability to build rapport quickly
- Excellent written communication skills for email correspondence
- Experience in booking/scheduling systems
Personal Attributes
- Results-oriented with strong motivation to meet and exceed targets
- Empathetic and patient-centered approach to client interactions
- Professional telephone manner with clear, confident communication
- Resilient and persistent in following up on leads
- Detail-oriented with strong organizational skills
- Ability to work independently and manage time effectively
Technical Requirements
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with CRM software (Salesforce, HubSpot, or similar)
- Comfortable with video conferencing platforms
- Basic understanding of social media and digital communication tools
Desirable Qualifications
- Previous experience in medical tourism, healthcare, or dental industry
- Knowledge of dental procedures, particularly cosmetic dentistry
- Experience with international clients or cross-cultural communication
- Additional languages (particularly Albanian, Italian, or other European languages)
- Qualification in sales, marketing, or healthcare administration
- Experience with medical booking systems or patient management software
What We Offer
Compensation & Benefits
- Competitive base salary plus attractive commission structure
- Performance-based bonuses and incentives
- Comprehensive training program on dental procedures and medical tourism
- Flexible working arrangements including remote work options
- Professional development opportunities and career progression
Performance Expectations
- Meet monthly targets for lead conversion and consultation bookings
- Maintain high levels of customer satisfaction and retention
- Demonstrate continuous improvement in sales techniques and product knowledge
- Contribute to team goals and company growth objectives
- Uphold professional standards and represent the company with integrity
Application Process
To apply for this position, please provide:
- Updated CV detailing relevant experience
- Cover letter explaining your interest in medical tourism and this specific role
- Examples of sales achievements or customer service excellence
- References from previous employers
We are an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates regardless of background, ethnicity, gender, age, or other protected characteristics.
Booking Agent employer: HospitalOne
Contact Detail:
HospitalOne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Agent
✨Tip Number 1
Familiarise yourself with the medical tourism industry, particularly in dental care. Understanding the nuances of cosmetic dentistry and the specific services offered by Hospital One will help you engage more effectively with potential clients.
✨Tip Number 2
Practice your communication skills, especially over the phone. As a Booking Agent, you'll need to build rapport quickly with clients, so being clear, confident, and empathetic in your conversations is crucial.
✨Tip Number 3
Get comfortable with CRM systems and booking software. Since you'll be managing client interactions and appointments, being proficient in these tools will streamline your workflow and enhance your efficiency.
✨Tip Number 4
Network within the healthcare and dental tourism sectors. Attend relevant events or join online forums to connect with professionals in the field, which can provide insights and potentially lead to referrals.
We think you need these skills to ace Booking Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, or healthcare administration. Emphasise any specific achievements in lead generation and conversion that align with the role of a Booking Agent.
Craft a Compelling Cover Letter: In your cover letter, express your genuine interest in medical tourism and specifically this role. Mention why you are drawn to the company and how your skills can contribute to their success in connecting clients with dental care.
Showcase Relevant Skills: Highlight your strong phone communication skills and excellent written communication abilities. Provide examples of how you've built rapport with clients and managed customer relationships effectively in previous roles.
Provide Evidence of Success: Include specific examples of your sales achievements or instances where you delivered exceptional customer service. This could be metrics from previous jobs or testimonials that demonstrate your capability in a similar environment.
How to prepare for a job interview at HospitalOne
✨Know Your Stuff
Familiarise yourself with the medical tourism industry, especially in dental care. Understand the services offered by Hospital One and be ready to discuss specific treatments like dental veneers. This will show your genuine interest and preparedness.
✨Showcase Your Communication Skills
As a Booking Agent, strong communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to demonstrate how you would handle client inquiries and concerns, showcasing your empathetic approach.
✨Highlight Relevant Experience
Be ready to discuss your previous experience in sales or customer service, particularly in healthcare or related fields. Use specific examples to illustrate your success in lead generation and client relationship management.
✨Prepare Questions
Have thoughtful questions ready for the interviewers about the company culture, team dynamics, and expectations for the role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
