At a Glance
- Tasks: Lead stadium tours and manage the heritage museum for unforgettable fan experiences.
- Company: Join a global sports entity with a passion for history and culture.
- Benefits: Competitive salary, generous holiday allowance, and flexible hybrid working model.
- Other info: Exciting career growth opportunities and discounts with partners.
- Why this job: Be the face of fan experience and create lasting memories for visitors.
- Qualifications: Experience in tourism or event operations, strong leadership, and communication skills.
The predicted salary is between 39600 - 66000 € per year.
As the face behind fan experience, you’ll be responsible for ensuring every visitor leaves with lasting memories – whether they’re walking through the players\' tunnel, exploring historic memorabilia, or enjoying a guided tour led by expert hosts.
Key Responsibilities:
Lead and manage the day-to-day operations of the stadium tour and museum experience.
Oversee a team of tour guides, front-of-house staff, and volunteers.
Develop and implement tour content that aligns with the club’s brand, values, and history.
Coordinate group bookings, VIP experiences, and special events.
Monitor visitor satisfaction and feedback, continuously improving the guest journey.
Manage budgets, staffing rotas, training, and operational logistics.
Work closely with marketing, retail, and hospitality teams to enhance commercial performance.
Ensure full compliance with health & safety and safeguarding standards.
Requirements:
Proven experience in tourism, heritage, visitor attraction, or event operations – ideally in a sporting or cultural venue.
Strong leadership and team management skills.
Excellent communication and customer service abilities.
A passion for storytelling, history, and sport.
Commercial awareness and ability to drive ticket sales and revenue.
Flexibility to work weekends, matchdays, and event days as required.
The salary is paying up to £55,000
Benefits Package:
- An exciting reward and recognition scheme
- Generous holiday allowance which increases with your length of service
- Great internal learning and development programmes
- A flexible hybrid working model
- Priority access to apply for match tickets
- A competitive health and wellbeing benefits package
- A leading Employee Assistance Programme
- Great discounts with some of our Partners
Tour Operations Manager employer: Hospitality
Join a globally renowned sports entity as a Tour Operations Manager, where you will lead the operations of stadium tours and a heritage museum in an iconic venue. Enjoy a vibrant work culture that prioritises employee growth through extensive learning programmes, a flexible hybrid working model, and a generous benefits package including increased holiday allowance and health and wellbeing support. This role offers a unique opportunity to create unforgettable experiences for fans while being part of a passionate team dedicated to showcasing the rich history and culture of sport.
StudySmarter Expert Advice🤫
We think this is how you could land Tour Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can talk about how your experience aligns with their mission. We want to see your passion for storytelling and sport shine through!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams or projects in the past. Highlight any experience you have in tourism or visitor attractions, especially if it relates to sports.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Tour Operations Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for sport and storytelling shine through. We want to see how your enthusiasm aligns with our mission to create unforgettable experiences for fans.
Tailor Your Experience:Make sure to highlight your relevant experience in tourism or event operations. We’re looking for someone who can lead our team effectively, so share specific examples of your leadership skills and successes.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for the Tour Operations Manager role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Hospitality
✨Know Your Venue Inside Out
Before the interview, make sure you’re familiar with the stadium and its history. Research key facts, notable events, and any recent developments. This will not only impress your interviewers but also show your genuine passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about specific challenges you faced and how you motivated your team to overcome them. This is crucial as the role requires strong leadership and team management skills.
✨Demonstrate Your Customer Service Expertise
Be ready to discuss your approach to customer service. Share stories that highlight your ability to enhance visitor experiences and handle feedback. Remember, you’ll be the face of the fan experience, so showcasing your communication skills is key.
✨Align with Their Values
Familiarise yourself with the club’s brand and values. During the interview, express how your personal values align with theirs and how you can contribute to their mission. This shows that you’re not just looking for a job, but are genuinely interested in being part of their team.
