At a Glance
- Tasks: Manage and develop hospitality customer accounts while ensuring excellent service delivery.
- Company: Join Elis, a global leader in sustainable circular services.
- Benefits: Enjoy 33 days holiday, company car, private healthcare, and a supportive work environment.
- Other info: Opportunities for career development in a fast-paced, collaborative team.
- Why this job: Make a real impact by building strong relationships and driving customer success.
- Qualifications: Experience in account management or customer service with strong communication skills.
The predicted salary is between 42000 - 47000 £ per year.
Elis is an international leader in circular services, providing textile, hygiene and facility solutions to businesses across the UK and beyond. We help our customers focus on what they do best by delivering reliable, sustainable services that support their operations every day.
We are looking for an Account Manager to join our team in Newton Abbot, supporting a portfolio of hospitality customers. This is a varied and customer-focused role where you will build strong relationships, ensure excellent service delivery, and identify opportunities to grow and develop accounts. You’ll play a key role in retaining customers while acting as their trusted partner within Elis.
Your Mission at Elis
- Manage and develop a portfolio of hospitality customer accounts
- Build strong, long-term relationships and act as the main point of contact
- Drive customer retention through proactive account management
- Identify opportunities to grow accounts and expand service offerings
- Monitor account performance, analyse trends and provide insights
- Work collaboratively with internal teams to deliver outstanding service
- Resolve customer queries and issues quickly and effectively
- Support pricing reviews and ensure commercial viability
What will make you stand out?
- Experience in account management, sales or customer service
- Strong relationship-building and communication skills
- A proactive, customer-first approach
- Commercial awareness with the ability to identify growth opportunities
- Good organisational skills with strong attention to detail
- Confident using Microsoft Office and working with data
- A positive, adaptable attitude in a fast-paced environment
- Driving licence essential
- Experience within hospitality or a service-led industry is beneficial but not essential.
What's on offer?
- 33 Days Holiday
- Company Car
- Company Pension
- Employee Assistance Programme
- Life Assurance
- On-site Parking
- Private Medical
Why Join Elis?
- Join a global organisation committed to sustainability and innovation
- Be part of a supportive and collaborative team
- Opportunities for career development and progression
- Make a real impact supporting our customers and their businesses
Salary: Circa £42,000.00 - £47,000.00
Interested? Then apply online!
Your contact person: Claudia Cronin HR & Talent Resourcing Manager Tel: claudia.cronin@elis.com
Account Manager in Newton Abbot employer: Hospitality
Elis is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where teamwork and initiative are highly valued. With competitive salaries, 29 days of holiday, and a robust employee assistance programme, you will find ample opportunities for personal and professional development in a dynamic international environment. Join us in making a meaningful impact while enjoying a fulfilling career in a company that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Newton Abbot
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hospitality. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hospitality before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Newton Abbot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hospitality:Your cover letter is your chance to shine! Tell us why you want to work at Hospitality specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hospitality!
How to prepare for a job interview at Hospitality
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
