At a Glance
- Tasks: Manage and develop hospitality customer accounts while ensuring excellent service delivery.
- Company: Join Elis, a global leader in sustainable circular services.
- Benefits: Enjoy 33 days holiday, company car, private healthcare, and a supportive work environment.
- Other info: Opportunities for career development in a fast-paced, collaborative team.
- Why this job: Make a real impact by building strong relationships and driving customer success.
- Qualifications: Experience in account management or customer service with strong communication skills.
The predicted salary is between 42000 - 47000 € per year.
Elis is an international leader in circular services, providing textile, hygiene and facility solutions to businesses across the UK and beyond. We help our customers focus on what they do best by delivering reliable, sustainable services that support their operations every day.
We are looking for an Account Manager to join our team in Newton Abbot, supporting a portfolio of hospitality customers. This is a varied and customer-focused role where you will build strong relationships, ensure excellent service delivery, and identify opportunities to grow and develop accounts. You’ll play a key role in retaining customers while acting as their trusted partner within Elis.
Your Mission at Elis
- Manage and develop a portfolio of hospitality customer accounts
- Build strong, long-term relationships and act as the main point of contact
- Drive customer retention through proactive account management
- Identify opportunities to grow accounts and expand service offerings
- Monitor account performance, analyse trends and provide insights
- Work collaboratively with internal teams to deliver outstanding service
- Resolve customer queries and issues quickly and effectively
- Support pricing reviews and ensure commercial viability
What will make you stand out?
- Experience in account management, sales or customer service
- Strong relationship-building and communication skills
- A proactive, customer-first approach
- Commercial awareness with the ability to identify growth opportunities
- Good organisational skills with strong attention to detail
- Confident using Microsoft Office and working with data
- A positive, adaptable attitude in a fast-paced environment
- Driving licence essential
- Experience within hospitality or a service-led industry is beneficial but not essential.
What's on offer?
- 33 Days Holiday
- Company Car
- Company Pension
- Employee Assistance Programme
- Life Assurance
- On-site Parking
- Private Medical
Why Join Elis?
- Join a global organisation committed to sustainability and innovation
- Be part of a supportive and collaborative team
- Opportunities for career development and progression
- Make a real impact supporting our customers and their businesses
Salary: Circa £42,000.00 - £47,000.00
Interested? Then apply online!
Your contact person: Claudia Cronin HR & Talent Resourcing Manager Tel: claudia.cronin@elis.com
Account Manager in Newton Abbot employer: Hospitality
Elis is an exceptional employer, offering a dynamic work environment in Newton Abbot where you can thrive as an Account Manager. With a strong focus on sustainability and innovation, we provide our employees with comprehensive benefits, including a competitive salary, generous holiday allowance, and opportunities for career development within a supportive team. Join us to make a meaningful impact while enjoying a collaborative culture that values your contributions and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Newton Abbot
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Elis and understanding their services. Be ready to discuss how your experience aligns with their mission of delivering reliable, sustainable services. Show them you’re not just another candidate, but someone who truly gets what they do!
✨Tip Number 3
Practice your relationship-building skills! Think of examples from your past roles where you’ve successfully managed accounts or resolved customer issues. This will help you demonstrate your proactive, customer-first approach during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Elis team and ready to make an impact.
We think you need these skills to ace Account Manager in Newton Abbot
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Account Manager role. Highlight your relationship-building abilities and any relevant experience in account management or customer service.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for Elis. Share specific examples of how you've driven customer retention and identified growth opportunities in previous roles.
Showcase Your Communication Skills:Since this role is all about building strong relationships, make sure your written application showcases your communication style. Be clear, concise, and engaging to reflect how you’d interact with our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hospitality
✨Know Your Accounts
Before the interview, take some time to research the hospitality sector and understand the specific accounts you might be managing. Familiarise yourself with the challenges these businesses face and think about how Elis can provide solutions. This will show your potential employer that you're proactive and genuinely interested in their customers.
✨Showcase Your Relationship-Building Skills
During the interview, be ready to share examples of how you've successfully built and maintained relationships in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your strong communication skills and customer-first approach, which are crucial for an Account Manager.
✨Be Data Savvy
Since the role involves monitoring account performance and analysing trends, brush up on your data analysis skills. Be prepared to discuss how you've used data to drive decisions in the past. Mention any experience with Microsoft Office tools, especially Excel, as this will highlight your organisational skills and attention to detail.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's approach to customer retention or how they measure account success. This not only shows your interest in the role but also gives you insight into whether the company aligns with your values and career goals.
