At a Glance
- Tasks: Manage customer queries and support account managers in a dynamic environment.
- Company: Join Elis, a leading international multi-service provider with a supportive culture.
- Benefits: Enjoy 29 days holiday, competitive salary, and employee assistance programmes.
- Other info: Great development opportunities in a collaborative team atmosphere.
- Why this job: Make a real difference by delivering exceptional customer service and improving processes.
- Qualifications: Strong communication skills and proficiency in Microsoft Office, especially Excel.
The predicted salary is between 27500 - 27500 £ per year.
About a career with Elis. Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people!
This role is a fixed term role for 6 months and the working pattern is Monday-Friday 8:00am-4:30pm with a rotational weekend.
We are looking for someone who’s organisational skills are outstanding and who is proficient in Microsoft Office & Excel in particular. You must have a passion for delivering high levels of customer service support.
Your Mission at Elis:
- Managing and follow up on customer queries and questions.
- Supporting on an internal service inbox.
- Dealing with customer complaints and complaint resolution.
- Uploading Information into Customer Portals.
- Co-ordination and support Account Managers.
- Working closely with key stakeholders including local and regional management teams.
- Participate in and support continuous improvement projects/workstreams.
- Reactive renegotiation of accounts.
What will make you stand out?
- Excellent communication skills both verbal and written.
- Excellent working knowledge of Microsoft Office, Including Advanced Excel Skills.
- Customer and solution focused.
- Good attention to detail and ability to evaluate data and interpret the information effectively to continuously improve the department/team.
What's on offer?
- 29 Days Holiday
- Employee Assistance Programme
- Competitive salary of up to £27,500
- Supportive work environment with plenty of development opportunities
- Holidays of 29 days including bank holidays
Interested? Then apply online!
Your contact person: Helena Fearnley-Brown
Tel: helena.fearnleybrown@elis.com
Customer Service Advisor employer: Hospitality
Elis is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where teamwork and initiative are highly valued. With competitive salaries, 29 days of holiday, and a robust employee assistance programme, you will find ample opportunities for personal and professional development in a dynamic international environment. Join us in making a meaningful impact while enjoying a fulfilling career in a company that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hospitality. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hospitality before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hospitality:Your cover letter is your chance to shine! Tell us why you want to work at Hospitality specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hospitality!
How to prepare for a job interview at Hospitality
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
