At a Glance
- Tasks: Manage customer queries and support account managers in a dynamic environment.
- Company: Join Elis, a leading international multi-service provider with a supportive culture.
- Benefits: Enjoy 29 days holiday, competitive salary, and employee assistance programmes.
- Other info: Great development opportunities in a collaborative team atmosphere.
- Why this job: Make a real difference by delivering exceptional customer service and improving processes.
- Qualifications: Strong communication skills and proficiency in Microsoft Office, especially Excel.
The predicted salary is between 27500 - 27500 € per year.
About a career with Elis. Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people!
This role is a fixed term role for 6 months and the working pattern is Monday-Friday 8:00am-4:30pm with a rotational weekend.
We are looking for someone who’s organisational skills are outstanding and who is proficient in Microsoft Office & Excel in particular. You must have a passion for delivering high levels of customer service support.
Your Mission at Elis:- Managing and follow up on customer queries and questions.
- Supporting on an internal service inbox.
- Dealing with customer complaints and complaint resolution.
- Uploading Information into Customer Portals.
- Co-ordination and support Account Managers.
- Working closely with key stakeholders including local and regional management teams.
- Participate in and support continuous improvement projects/workstreams.
- Reactive renegotiation of accounts.
- Excellent communication skills both verbal and written.
- Excellent working knowledge of Microsoft Office, Including Advanced Excel Skills.
- Customer and solution focused.
- Good attention to detail and ability to evaluate data and interpret the information effectively to continuously improve the department/team.
- 29 Days Holiday
- Employee Assistance Programme
- Competitive salary of up to £27,500
- Supportive work environment with plenty of development opportunities
- Holidays of 29 days including bank holidays
Interested? Then apply online!
Your contact person: Helena Fearnley-Brown
Tel: helena.fearnleybrown@elis.com
Customer Service Advisor employer: Hospitality
Elis is an excellent employer that prioritises the well-being and development of its employees, offering a supportive work environment at our Inchinnan site. With competitive salaries, 29 days of holiday, and numerous opportunities for professional growth, we foster a culture of continuous improvement and teamwork. Join us to be part of a dynamic international company that values customer service excellence and invests in its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Elis through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky customer complaints or queries. We want you to shine and show off those excellent communication skills!
✨Tip Number 3
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past. This will help us see that you're truly solution-focused!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Elis team. Let’s get you on board!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your organisational skills and proficiency in Microsoft Office, especially Excel, as these are key for us at Elis.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for delivering high levels of customer service. Share specific examples of how you've handled customer queries or complaints in the past to show us what you can bring to the team.
Show Off Your Communication Skills:Since excellent communication is crucial for this role, ensure your written application is clear and concise. Use professional language but let your personality shine through so we can get a sense of who you are!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Elis.
How to prepare for a job interview at Hospitality
✨Know Your Stuff
Before the interview, make sure you understand what Elis does and how they operate. Familiarise yourself with their services and values. This will not only help you answer questions but also show your genuine interest in the company.
✨Show Off Your Skills
Since they're looking for someone with excellent organisational skills and proficiency in Microsoft Office, especially Excel, be ready to discuss specific examples of how you've used these skills in past roles. Prepare to demonstrate your ability to manage customer queries effectively.
✨Communicate Clearly
Excellent communication is key for a Customer Service Advisor. Practice articulating your thoughts clearly and concisely. Think about how you would handle customer complaints and be prepared to share your approach during the interview.
✨Be Solution-Focused
Elis values a customer and solution-focused mindset. During the interview, highlight instances where you've gone above and beyond to resolve issues or improve processes. This will showcase your proactive attitude and commitment to customer satisfaction.
