At a Glance
- Tasks: Lead a dynamic customer service team to deliver exceptional care and improve operations.
- Company: Join Elis, a leader in sustainable multi-service solutions.
- Benefits: Enjoy 33 days holiday, private medical, and a competitive salary of £48,000 - £55,000.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing customer relationships and driving continuous improvement.
- Qualifications: Degree level education or equivalent experience in customer service management required.
The predicted salary is between 48000 - 55000 £ per year.
About a career with Elis. We are looking for an enthusiastic and experienced Customer Service Manager to join our site at Chorley and lead and direct the customer service team towards delivering excellent customer care by focusing on proactive customer relationships, people development, problem prevention and continuous improvement of the customer service operation.
The Customer Service Manager will also be responsible for the commercial terms (contract management) and price conditions (increases/discounts) and along with the rest of the site management team will ensure optimal delivery on expectations. Elis is an international multi-service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well-being in a sustainable way.
Your Mission at Elis:
- Customer Service Focus: Plan and manage customer service operations within cost lines and relevant KPIs. Improve customer service operations to lower customer effort and improve retention. Monitor operational part of SLA and manage successes/failures. Responsible for start-up and termination of customers. Solutions to customer issues within mandate, including credit notes within mandate.
- Commercial Focus: Accountable for retention on portfolio accounts and ensure standard commercial terms. Shared responsibility for credit monitoring with shared service.
- Leadership: Coach and train customer service employees (office and field based) to ensure right competence levels. Manage all customer service resources, including personnel.
- Continuous Improvement: Operational improvements on new business and quotes process and procedure. Improvement initiatives for CS operations. Operational improvements on plant and CU level (influence). Identify and implement opportunities for problem prevention.
What will make you stand out?
- Excellent verbal & written communication skills.
- Ability to listen to and influence peer group and department team members.
- Good attention to detail and the ability to analyse data.
- Continuously improve the department and/or team.
- Ability to organise self and others to ensure tasks are carried out in a timely manner.
- Strong collaboration & influencing skills across departments and sites.
- Driver’s license.
- Educated to degree level or equivalent and/or experience in customer service management and coaching teams, with a track record of success.
- Experience of implementing continuous improvement programmes.
What's on offer?
- 33 Days Holiday
- Company Pension
- Employee Assistance Programme
- On-site Parking
- Private Medical
- Life Assurance
- National structure to facilitate ambition.
- Salary of £48,000 - £55,000 depending on experience plus bonus
- Working with a great team
Interested? Then apply online!
Your contact person: Helena Fearnley-Brown Tel: helena.fearnleybrown@elis.com
Customer Service Manager in Chorley employer: Hospitality
Elis is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where teamwork and initiative are highly valued. With competitive salaries, 29 days of holiday, and a robust employee assistance programme, you will find ample opportunities for personal and professional development in a dynamic international environment. Join us in making a meaningful impact while enjoying a fulfilling career in a company that truly cares about its people.
