At a Glance
- Tasks: Coordinate guest experiences and manage ticket dispatch for major events.
- Company: Join a leading hospitality provider for top sporting events and concerts.
- Benefits: Gain valuable experience in a fast-paced environment with a supportive team.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Be part of creating unforgettable experiences for guests at exciting events.
- Qualifications: Strong organisational skills and ability to thrive under pressure.
The predicted salary is between 24000 - 36000 € per year.
Hospitality Finder is a leader in providing official hospitality at major sporting events, including Formula 1, Six Nations, Cheltenham, Cricket and concerts. Our goal is to offer the finest hospitality at the best possible price, ensuring a memorable experience for our clients. We specialise in luxurious corporate entertainment, making every event special for you and your guests. Based in Maidstone, our dedicated event management staff is always ready to help you plan the perfect event.
The role requires a co-ordinator to cover Maternity Leave who has excellent organisational skills with the ability to use their own initiative. The candidate should hit the ground running and work to extremely tight deadlines to support the Guest Experience Manager. The right candidate will join the Event Operations department where our core responsibility is to build, maintain and implement our Customer Experience Strategy. Reports to the Guest Experience & Dispatch Manager.
Key Responsibilities
- Request itinerary information from suppliers.
- Chase suppliers for itineraries.
- Work with Guest Experience Manager on all requests from customers for postal address updates, parking, dietaries etc.
- Update/Record systems with all client information.
- Communicate event information to Account Managers detailing delivery expectations.
- Dealing with general Customer ticketing queries.
- Update ticketing apps.
Customer Experience (Dispatch)
- Allocation and distribution of tickets: Managing post and working with Royal Mail or other courier services.
- Submit information to dispatch records.
- Responsible for all post using click and drop Royal Mail.
- Manage incoming packs: Quality assurance.
- Client communication (Phone and email).
- Ensuring guest information has been received from the customer and logged accordingly.
Information Security Responsibilities
- Handle financial data in line with information security policies, ensuring confidentiality and accuracy.
- Follow role-based access controls and maintain secure records in accounting systems.
- Adhere to secure data handling, storage, and disposal practices.
- Report security incidents or anomalies promptly.
- Participate in annual information security and fraud awareness training.
Key Skills & Attributes
- High degree of focus, attention to detail and organisation.
- Unflappable and confident dealing with customers.
- Experience within a high-paced dispatch/postal or courier environment is preferred.
- Ability to work well and consistently under pressure.
- Able to prioritise workload ‘drop off and pick up’ tasks where necessary.
- Confident and analytical problem solver with effective communication skills.
Working hours
Normal hours of work are Mondays to Thursdays from 8.45am to 5.30pm and on a Friday from 8.45am to 5.00pm. Morning and afternoon break 11.00am – 11.15am & 4.00pm – 4.15pm Lunch Break – 1.00pm – 2.00pm.
Location: Ascot House, 22-24 Albion Place, Maidstone, Kent, ME14 5DZ
Salary: TBC
Please apply to HR@hospitalityfinder.co.uk
Guest Experience and Dispatch Co-Ordinator – Maternity Leave in Maidstone employer: Hospitality Finder
Hospitality Finder is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the dynamic hospitality sector. Located in Maidstone, our team enjoys a supportive environment where creativity and initiative are encouraged, alongside competitive benefits and the opportunity to work on prestigious events that create unforgettable experiences for clients.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience and Dispatch Co-Ordinator – Maternity Leave in Maidstone
✨Tip Number 1
Get to know the company inside out! Research Hospitality Finder, their events, and their customer experience strategy. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral, which can boost your chances of landing that co-ordinator gig.
✨Tip Number 3
Prepare for the interview by practising common questions related to guest experience and dispatch roles. Think about how your skills match the job description and be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Hospitality Finder.
We think you need these skills to ace Guest Experience and Dispatch Co-Ordinator – Maternity Leave in Maidstone
Some tips for your application 🫡
Show Off Your Organisational Skills:In your application, make sure to highlight your organisational skills. We want to see how you can juggle multiple tasks and keep everything running smoothly, just like we do at StudySmarter!
Be Personable and Confident:Since you'll be dealing with customers, it's important to convey your confidence and ability to communicate effectively. Let us know about your experiences where you've made a positive impact on customer interactions.
Tailor Your Application:Make your application stand out by tailoring it to the role. Use keywords from the job description and show us how your experience aligns with what we're looking for in a Guest Experience and Dispatch Co-Ordinator.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Hospitality Finder
✨Know the Company Inside Out
Before your interview, make sure you research Hospitality Finder thoroughly. Understand their mission, values, and the types of events they manage. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
Given the emphasis on organisational skills in the job description, prepare examples from your past experiences where you successfully managed multiple tasks under tight deadlines. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly.
✨Demonstrate Customer Service Excellence
As a Guest Experience and Dispatch Co-Ordinator, you'll be dealing with clients regularly. Prepare to share specific instances where you went above and beyond for a customer. Highlight your communication skills and how you handle queries or complaints effectively.
✨Prepare for Problem-Solving Scenarios
Expect to face some situational questions during the interview. Think about potential challenges you might encounter in this role, such as managing ticket distribution or handling last-minute changes. Practice articulating your thought process and solutions clearly.
