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For Companies At a Glance
- Tasks: Coordinate reservations and events, ensuring exceptional guest experiences across two unique venues.
- Company: Iconic independent restaurant group with ambitious expansion plans.
- Benefits: Competitive pay, professional development opportunities, and a supportive work environment.
- Why this job: Join a growing hospitality group and make a real impact in a dynamic setting.
- Qualifications: Experience in high-end hospitality, strong leadership, and exceptional communication skills.
- Other info: Enjoy a pleasant working environment with low staff turnover and career growth potential.
The predicted salary is between 13 - 16 £ per hour.
Our client is an iconic, independent restaurant and event venue group, renowned for delivering exceptional dining experiences across two highly successful locations. Well-established in London, the group has ambitious plans to expand its portfolio in the coming years. This is an excellent opportunity for a talented Reservations and Events Coordinator to join a stable, distinctive, and forward-thinking operation.
Role Overview
The Reservations and Events Coordinator will support the Group Head of Reservations and Events in overseeing restaurant, event, and membership operations across two unique venues. This role is based at Head Office in Victoria.
Package and Benefits
- £16.21 per hour
- 45 hours per week, mixed-shifts
- Opportunities for professional development, including WSET, Health & Safety, and Food & Beverage certifications
- Childcare schemes
- Pleasant working environment with low staff turnover
Key Responsibilities
- Support the Reservations and Events Coordinator in leading operations across both venues
- Handle telephone and email enquiries professionally and efficiently
- Manage and resolve guest complaints with diplomacy
- Coordinate staff rotas and ensure effective team delegation
- Motivate, guide, and organise the reservations and events teams
- Manage all third-party enquiries and bookings
- Produce and maintain reports for reservations and events
- Collaborate closely with the Group's Private Dining & Membership Manager
Candidate Profile
- Proven experience in both reservations and events within a busy, high-end hospitality environment
- Strong leadership skills with the ability to inspire and mentor team members
- Exceptional communication skills, including a professional telephone manner
- Highly organised, proactive, and detail-oriented
- Demonstrated stability and commitment in previous roles
- Impeccable personal presentation and strong interpersonal skills
This is a rare opportunity to be part of an established and growing hospitality group, offering a professional and supportive working environment alongside opportunities for career development.
Reservations and Events Coordinator employer: Hospitality & Catering Solutions
Contact Detail:
Hospitality & Catering Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Events Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the restaurant or events scene, be ready to share your experience and what makes you a great fit for the role. Keep it concise and engaging!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Mention something specific from your conversation to remind them of your great fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace Reservations and Events Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in reservations and events, and don’t forget to showcase any leadership roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your experience aligns with our needs. Keep it professional but let your personality come through.
Showcase Your Communication Skills: Since this role involves handling enquiries and guest complaints, make sure your application demonstrates your exceptional communication skills. A well-written application can set you apart from the rest!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing hospitality group!
How to prepare for a job interview at Hospitality & Catering Solutions
✨Know the Venue Inside Out
Before your interview, make sure you research the restaurant and event venues thoroughly. Familiarise yourself with their menu, style, and any unique features they offer. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Reservations and Events Coordinator, communication is key. During the interview, demonstrate your ability to handle enquiries and complaints with professionalism. You might even want to role-play a scenario where you resolve a guest complaint to show off your skills.
✨Highlight Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and priorities in a busy environment. Share specific examples from your past experience that showcase your organisational prowess, especially in coordinating events or managing reservations.
✨Demonstrate Leadership Qualities
Since the role involves motivating and guiding teams, think of instances where you've successfully led a team or mentored colleagues. Share these stories during your interview to illustrate your leadership style and how you can inspire others in the role.
