At a Glance
- Tasks: Lead a dynamic team to manage reservations and coordinate exciting events.
- Company: A well-established hospitality venue in vibrant Victoria.
- Benefits: Competitive salary, bonus incentives, and Monday to Friday shifts.
- Other info: Great career growth opportunities in a lively environment.
- Why this job: Join a stable team and make memorable experiences for guests.
- Qualifications: Strong leadership, communication skills, and experience with reservation systems.
The predicted salary is between 45000 - 45000 € per year.
A well-established hospitality venue in Victoria is seeking a confident, hands-on Reservations & Events Manager to lead a stable team of seven to oversee all incoming enquiries, bookings, and event coordination. The role focuses on driving revenue, managing third-party platforms, producing key reports, and ensuring a smooth, guest-focused reservations operation. You’ll motivate and organise the team, manage rotas, support private dining and membership activity, and maximise every reservations or events opportunity.
Strong communication skills, excellent attention to detail, and experience with systems such as Quadranet, OpenTable or Collins are essential.
Benefits:
- Monday to Friday shift patterns.
- A guaranteed base package of £45,000 per annum (base/tronc).
- Additional tronc is payable on top (non-contractual).
- Bonus related incentives payable twice per annum.
- Based in Victoria – easy commute from most areas in London.
- Very stable team and operation.
Responsibilities:
- Responsible for the reservations and events team.
- Answer telephone enquiries.
- Delegate staff rotas.
- Ensure the team is motivated and organised.
- Manage all third-party enquiries.
- Management of reports for reservations and events.
- Responsible for the groups Private Dining & Membership Manager.
- Development of sales revenue both pro/reactive.
Requirements:
- A hands-on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team.
- Knowledge of Quadranet, OpenTable, Collins and/or other reservation systems is required.
- An enthusiastic team player with a guest focused approach and excellent attention to detail.
- A result-driven individual who can work proactively, dealing with and maximising all events/reservation enquiries.
- Have a pro-active role in recruiting new members for the restaurant.
- Assist with hosting Events when required.
Events and Reservations Manager in London employer: Hospitality & Catering Solutions
Join a well-established hospitality venue in the heart of Victoria, where you will be part of a dynamic and stable team dedicated to delivering exceptional guest experiences. With a focus on employee growth, we offer a supportive work culture that values strong communication and teamwork, alongside competitive benefits including a guaranteed base salary, bonus incentives, and a Monday to Friday shift pattern for a better work-life balance. This role not only allows you to lead and motivate a talented team but also provides opportunities to develop your skills in a vibrant and easily accessible location.
Contact Detail:
Hospitality & Catering Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Events and Reservations Manager in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the hospitality scene. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with systems like Quadranet or OpenTable, make sure to highlight that in conversations. Demonstrating your knowledge can set you apart from other candidates.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to venues you’re interested in. A friendly email or call can show your enthusiasm and might lead to opportunities that aren’t advertised.
✨Tip Number 4
Apply through our website! We’ve got loads of great roles, and applying directly can give you a better chance of getting noticed. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Events and Reservations Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for guests.
Tailor Your CV:Make sure your CV highlights relevant experience, especially with systems like Quadranet, OpenTable, or Collins. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise:In your cover letter, get straight to the point. We appreciate clarity, so outline your key achievements and how they relate to the role. Remember, we’re looking for someone who can manage a team effectively, so show us you can communicate well.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Hospitality & Catering Solutions
✨Know Your Systems
Familiarise yourself with reservation systems like Quadranet, OpenTable, and Collins. Be ready to discuss how you've used these tools in past roles, as this will show your technical competence and readiness to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and organised a team in previous positions. Highlight specific situations where your leadership made a difference, as this role requires a hands-on leader who can inspire others.
✨Demonstrate Guest Focus
Think of instances where you went above and beyond for guests or clients. This could be resolving a booking issue or enhancing an event experience. Showing your commitment to guest satisfaction will resonate well with the interviewers.
✨Be Ready with Revenue Strategies
Come prepared with ideas on how to drive sales revenue through events and reservations. Discuss any proactive approaches you've taken in the past to maximise opportunities, as this aligns perfectly with the role's focus on revenue generation.
