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For Companies At a Glance
- Tasks: Manage day-to-day operations, ensuring smooth order management and logistics.
- Company: Boutique London-based wine wholesaler with a rich European heritage.
- Benefits: Competitive salary, stable working hours, and a collaborative team environment.
- Why this job: Join a close-knit team and make a real impact in the wine industry.
- Qualifications: 3-5 years in operations or logistics, experience with ERP systems required.
- Other info: Opportunity for growth in a detail-oriented and supportive workplace.
The predicted salary is between 40000 - 45000 £ per year.
H&C Solutions are recruiting on behalf of a boutique London-based wine wholesaler with deep roots in European winemaking heritage. Our client is seeking an Operations and Back Office Manager to join its close‑knit team. The business partners with a carefully curated portfolio of producers, placing strong emphasis on provenance, quality, and long‑term relationships. As a small, hands‑on organisation, the culture is collaborative, practical, and detail‑driven - a place where people take pride in doing things properly and supporting one another.
Particulars:
- Competitive starting salary ranging between £40k to £45k per annum
- Stable working week of 40 - 45 hours – daytime Monday to Friday
- West London location
Role:
This is a pivotal operational position, responsible for ensuring the smooth running of day‑to‑day activity across order management, stock, logistics, and systems. You will oversee the full lifecycle of orders, maintain accurate data, and act as the central link between customers, suppliers, and logistics partners. It’s a role for someone who enjoys ownership, thrives in a structured environment, and takes satisfaction in keeping everything running seamlessly behind the scenes.
Responsibilities:
- Managing the full lifecycle of sales orders, from entry and validation through to fulfilment and delivery
- Ensuring accuracy across pricing, stock allocation, customer data, and product setup
- Coordinating purchasing and maintaining stock levels in line with demand
- Overseeing logistics, including deliveries, imports/exports, and shipment tracking
- Troubleshooting operational issues such as stock discrepancies, order errors, or delivery delays
- Maintaining and improving system data within Microsoft Dynamics / Bevic
Requirements:
- 3–5 years’ experience in operations, order management, or logistics within a wholesale environment
- Confident working with ERP systems — experience with Microsoft Dynamics / Bevica or similar is essential
- Highly organised, detail‑oriented, and comfortable managing multiple priorities
- Proactive, solution‑focused, and able to take ownership from day one
- Strong communicator, confident liaising with customers, suppliers, and logistics partners
- Experience within wine, beverages, or FMCG is highly desirable
Back Office Operations Manager in London employer: Hospitality & Catering Solutions
Contact Detail:
Hospitality & Catering Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Back Office Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the wine and logistics industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s values and culture. Since this role is all about collaboration and detail, think of examples from your past that showcase your teamwork and organisational skills.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you’ve tackled operational issues in the past. Employers love candidates who can think on their feet and keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who fit our close-knit team vibe.
We think you need these skills to ace Back Office Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Back Office Operations Manager. Highlight your experience in operations, order management, and logistics, especially if you've worked with Microsoft Dynamics or similar systems. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background fits into our collaborative culture. Share specific examples of how you've successfully managed operations in the past.
Showcase Your Attention to Detail: Since this role is all about keeping things running smoothly, make sure to demonstrate your detail-oriented nature in your application. Whether it's through your CV format or the way you present your achievements, we love seeing that you take pride in doing things properly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of your application. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at Hospitality & Catering Solutions
✨Know Your Operations Inside Out
Make sure you understand the full lifecycle of sales orders and how they relate to logistics and stock management. Brush up on your knowledge of ERP systems, especially Microsoft Dynamics or Bevica, as this will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled operational issues in the past, such as stock discrepancies or order errors. This role requires a proactive approach, so be ready to discuss specific situations where you took ownership and found effective solutions.
✨Emphasise Your Attention to Detail
Since the company values accuracy in pricing, stock allocation, and customer data, highlight your organisational skills and attention to detail. Bring examples of how you've maintained high standards in your previous roles, ensuring everything runs smoothly behind the scenes.
✨Communicate Effectively
As a Back Office Operations Manager, you'll need to liaise with customers, suppliers, and logistics partners. Practice articulating your thoughts clearly and confidently, and prepare to discuss how you've built strong relationships in your past roles. Good communication is key!