At a Glance
- Tasks: Lead a dynamic team to manage reservations and coordinate exciting events.
- Company: A well-established hospitality venue in vibrant Victoria.
- Benefits: Competitive salary, bonus incentives, and Monday to Friday shifts.
- Other info: Great career growth opportunities in a lively environment.
- Why this job: Join a stable team and make memorable experiences for guests.
- Qualifications: Strong leadership, communication skills, and experience with reservation systems.
The predicted salary is between 45000 - 45000 € per year.
A well-established hospitality venue in Victoria is seeking a confident, hands-on Reservations & Events Manager to lead a stable team of seven to oversee all incoming enquiries, bookings, and event coordination. The role focuses on driving revenue, managing third-party platforms, producing key reports, and ensuring a smooth, guest-focused reservations operation.
You’ll motivate and organise the team, manage rotas, support private dining and membership activity, and maximise every reservations or events opportunity. Strong communication skills, excellent attention to detail, and experience with systems such as Quadranet, OpenTable or Collins are essential.
Benefits- Monday to Friday shift patterns.
- A guaranteed base package of £45,000 per annum (base/tronc). Additional tronc is payable on top (non-contractual).
- Bonus related incentives payable twice per annum.
- Based in Victoria – easy commute from most areas in London.
- Very stable team and operation.
- Responsible for the reservations and events team.
- Answer telephone enquiries.
- Delegate staff rotas.
- Ensure the team is motivated and organised.
- Manage all third-party enquiries.
- Management of reports for reservations and events.
- Responsible for the groups Private Dining & Membership Manager.
- Development of sales revenue both pro/reactive.
- A hands-on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team.
- Knowledge of Quadranet, OpenTable, Collins and/or other reservation systems is required.
- An enthusiastic team player with a guest focused approach and excellent attention to detail.
- A result-driven individual who can work proactively, dealing with and maximising all events/reservation enquiries.
- Have a pro-active role in recruiting new members for the restaurant.
- Assist with hosting Events when required.
Events and Reservations Manager employer: Hospitality & Catering Solutions
Join a well-established hospitality venue in the heart of Victoria, where you will be part of a dynamic and stable team dedicated to delivering exceptional guest experiences. With a focus on employee growth, we offer a supportive work culture that values strong communication and teamwork, alongside competitive benefits including a guaranteed base salary, bonus incentives, and a Monday to Friday shift pattern for a better work-life balance. This role not only allows you to lead and motivate a talented team but also provides opportunities to develop your skills in a vibrant and easily accessible location in London.
Contact Detail:
Hospitality & Catering Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Events and Reservations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and don’t be shy about letting people know you’re on the lookout for an Events and Reservations Manager role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or recruiters, be ready to discuss your experience with systems like Quadranet, OpenTable, or Collins. Highlight how you've used these tools to drive revenue and improve guest experiences.
✨Tip Number 3
Prepare for interviews by practising common questions related to team management and event coordination. Think about specific examples from your past roles that showcase your leadership and organisational skills. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that dream job!
We think you need these skills to ace Events and Reservations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your enthusiasm for events and reservations, and how you’ve made a positive impact in previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Events and Reservations Manager role. Highlight relevant skills like team leadership, communication, and experience with reservation systems like Quadranet or OpenTable. We want to see how you fit into our team!
Be Specific About Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve driven revenue or improved guest satisfaction in past positions. This will help us see the value you can bring to our venue.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Hospitality & Catering Solutions
✨Know Your Systems
Familiarise yourself with reservation systems like Quadranet, OpenTable, and Collins. Be ready to discuss how you've used these tools in past roles, as this will show your technical competence and readiness to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and organised a team in previous positions. Think about specific challenges you faced and how you overcame them, as this will demonstrate your hands-on leadership style.
✨Be Guest-Focused
Highlight your guest-focused approach by sharing stories where you went above and beyond for customers. This role is all about creating memorable experiences, so showing your passion for hospitality will resonate well with the interviewers.
✨Prepare for Revenue Discussions
Since driving revenue is key, come prepared with ideas on how to maximise reservations and events. Think about proactive sales strategies you've implemented before and be ready to discuss how you can apply them in this new role.
