Sales Support Administrator

Job Title: Sales Support Administrator Location: Wildflower Way, Belfast, BT12 6TA Contract Type: Permanent Hours: Full-time, Monday to Friday (typically 9am 5pm) Start Date: TBC Salary: £28k - £35k Reports to: Operations Manager Role Overview Hospital Services Limited (HSL) is a successful supplier of bespoke patient care services and the best-in-class healthcare technologies and consumables. We have supported healthcare professionals across Ireland and the UK for over 60 years, and have a team of friendly, established professionals at the forefront of their fields. We are looking for an ambitious, driven Sales Support Administrator to join our Belfast team. Job Responsibilities Managing customer orders and recording backorders accurately through the sales inbox Overseeing the sales inbox, handling customer queries and sales orders, and allocating enquiries to the relevant department/person Handling customer enquiries via telephone and providing comprehensive support across a range of areas including POD requests, invoicing, lead time enquiries, credit notes, product collection and delivery notes, raising non-stock POs, and pricing or margin queries Handling accounts-related queries and liaising with the relevant departments to ensure timely resolution Overseeing backorder management for consumables and capital equipment across multiple warehouse locations Preparing accurate quotations direct to customers within required timescales. Processing and managing HealthTech capital orders, including invoicing upon installation completion Assisting with stock takes and resolving any queries arising from stock count discrepancies Providing administrative and customer support to the sales team, including preparing quotations, liaising with customers, and arranging product samples. Essential Skills & Experience 2+ years experience in sales support, customer service, or administration Business Administration qualification (desirable but not essential) Excellent attention to detail and strong numerical skills, with a comfort working with spreadsheets and pricing data Proficiency in Microsoft Office Suite, particularly Excel and Word Experience with ERP or accounting systems (e.g. SAGE, Microsoft Business Central) an advantage Accurate data entry, record-keeping, and order/invoice processing skills Highly organised with strong communication skills and the ability to manage multiple priorities to deadlines Experience in the healthcare, medical device, or a similarly regulated sector is an advantage but not essential Personal Attributes Excellent team player Strong work ethic Willingness to learn Takes pride in producing accurate, high-quality work TPBN1_NI