At a Glance
- Tasks: Empower hosts with fast, empathetic support and troubleshoot technical issues.
- Company: Remote-only company focused on innovative software for Airbnb hosts.
- Benefits: Flexible remote work, diverse team culture, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on diversity and continuous learning.
- Why this job: Join a bold team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences.
Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.
As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. Your responsibilities will include:
- Investigating and troubleshooting complex technical issues for our customers (with the support of the engineering team and our robust tooling).
- Onboarding customers and answering questions on our product throughout the entire user cycle with live chat, email, and Zoom calls.
- Creating bug reports to escalate to engineering.
- Creating video and written content to educate customers (product tours, videos, documentation, FAQ) and keeping it current with our constantly evolving product.
- Acting as a
Remote Customer Support Advocate (Europe - Remote) in Surrey employer: Hospitable
At Hospitable.com, we pride ourselves on being a forward-thinking employer that champions diversity and innovation in a fully remote environment. Our commitment to employee growth is reflected in our supportive culture, where team members are encouraged to take risks and tackle big challenges together. With a focus on collaboration and continuous learning, we offer unique opportunities for personal and professional development, making us an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Support Advocate (Europe - Remote) in Surrey
✨Tip Number 1
Get to know the company inside out! Check out their Applicant Handbook and Town Halls to understand their culture and values. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
When you get the chance to chat with them, be yourself! Show off your personality and how you can bring value to their team. They’re looking for someone who can connect with customers, so let that shine through.
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on common issues related to customer support and think about how you would troubleshoot them. Being ready to demonstrate your problem-solving skills can really set you apart.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Remote Customer Support Advocate (Europe - Remote) in Surrey
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love bold and authentic voices, so don’t be afraid to express who you are and what makes you unique. Remember, we’re looking for someone who can connect with our customers, so a friendly tone goes a long way.
Tailor Your Application:Make sure to customise your application for the Customer Support Advocate role. Highlight your relevant experience and skills that align with our mission of delivering exceptional customer support. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. A well-structured application helps us see your potential quickly.
Check Out Our Handbook:Before hitting send, take a moment to check out our Applicant Handbook. It’s packed with insights about our culture, values, and the recruitment process. This will not only help you tailor your application but also give you a better understanding of what it’s like to work with us at StudySmarter.
How to prepare for a job interview at Hospitable
✨Know the Product Inside Out
Before your interview, make sure you understand the software and services offered by the company. Familiarise yourself with how their product works for Airbnb hosts and be ready to discuss its features. This shows that you're genuinely interested and prepared.
✨Showcase Your Empathy
As a Customer Support Advocate, empathy is key. Prepare examples from your past experiences where you've successfully helped customers or resolved issues. Highlight your ability to listen and understand customer needs, as this will resonate well with the interviewers.
✨Be Ready for Technical Questions
Since you'll be troubleshooting complex technical issues, brush up on common technical problems related to customer support. Be prepared to explain how you would approach solving these issues, even if you don't have all the answers right away.
✨Demonstrate Your Communication Skills
Effective communication is crucial in this role. Practice explaining complex concepts in simple terms, as you might need to create educational content for customers. During the interview, focus on clear and concise communication to showcase your skills.
