At a Glance
- Tasks: Empower Airbnb hosts with fast, empathetic support and troubleshoot technical issues.
- Company: Remote-only company focused on innovative software for Airbnb rentals.
- Benefits: Flexible remote work, diverse team culture, and opportunities for personal growth.
- Other info: Dynamic, fully distributed environment with a focus on diversity and inclusion.
- Why this job: Join a bold team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences.
Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.
As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. Your responsibilities will include:
- Investigating and troubleshooting complex technical issues for our customers (with the support of the engineering team and our robust tooling).
- Onboarding customers and answering questions on our product throughout the entire user cycle with live chat, email, and Zoom calls.
- Creating bug reports to escalate to engineering.
- Creating video and written content to educate customers (product tours, videos, documentation, FAQ) and keeping it current with our constantly evolving product.
- Acting as a
Remote Customer Support Advocate (Europe - Remote) employer: Hospitable
At Hospitable.com, we pride ourselves on being a remote-only, fully distributed company that champions diversity and fosters a supportive work culture. As a Customer Support Advocate, you'll have the opportunity to make a meaningful impact by empowering our hosts and shaping exceptional customer experiences, all while enjoying flexible working hours across European timezones. With a commitment to employee growth and a collaborative environment, we ensure that every team member feels valued and trusted, making us an excellent employer for those seeking rewarding and dynamic roles.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Support Advocate (Europe - Remote)
✨Tip Number 1
Get to know the company inside out! Check out their Applicant Handbook and Town Halls to understand their culture and values. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
When you get the chance, showcase your problem-solving skills during interviews. Share specific examples of how you've tackled customer issues in the past. They want to see that you can think on your feet!
✨Tip Number 3
Don’t just wait for the interview; engage with the company on social media or forums. Ask questions about their product or share insights. This shows initiative and helps you stand out from the crowd.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Hospitable.com.
We think you need these skills to ace Remote Customer Support Advocate (Europe - Remote)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love bold and authentic voices, so don’t be afraid to express who you are. Remember, we’re looking for someone who fits into our diverse team, so be yourself!
Tailor Your Application:Make sure to customise your application for the Customer Support Advocate role. Highlight your relevant experience and skills that align with what we do at StudySmarter. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Avoid fluff and focus on what makes you a great fit for the role and how you can contribute to our mission.
Check Out Our Resources:Don’t forget to explore our Applicant Handbook and other resources linked in the job description. They’ll give you insights into our culture and values, which can help you tailor your application even more. Plus, it shows us you’re proactive!
How to prepare for a job interview at Hospitable
✨Know the Product Inside Out
Before your interview, make sure you understand the software and services offered by the company. Familiarise yourself with how their product works for Airbnb hosts and be ready to discuss its features. This shows that you're genuinely interested and prepared.
✨Showcase Your Empathy
As a Customer Support Advocate, empathy is key. Prepare examples from your past experiences where you've successfully helped customers or resolved issues. Highlight your ability to listen and respond to customer needs, as this will resonate well with the interviewers.
✨Be Ready for Technical Questions
Since you'll be troubleshooting complex technical issues, brush up on common technical problems related to customer support. Think about how you would approach solving these issues and be prepared to discuss your thought process during the interview.
✨Demonstrate Your Communication Skills
You'll be creating content and communicating with customers through various channels. Practice explaining complex concepts in simple terms, and consider preparing a short presentation or example of how you would educate customers about a feature. This will showcase your ability to convey information effectively.
