At a Glance
- Tasks: Empower Airbnb hosts with fast, empathetic support and troubleshoot technical issues.
- Company: Remote-only company focused on innovative software for Airbnb rentals.
- Benefits: Flexible remote work, diverse team culture, and opportunities for personal growth.
- Other info: Dynamic, fully distributed environment with a focus on diversity and inclusion.
- Why this job: Join a bold team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences.
Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.
As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. Your responsibilities will include:
- Investigating and troubleshooting complex technical issues for our customers (with the support of the engineering team and our robust tooling).
- Onboarding customers and answering questions on our product throughout the entire user cycle with live chat, email, and Zoom calls.
- Creating bug reports to escalate to engineering.
- Creating video and written content to educate customers (product tours, videos, documentation, FAQ) and keeping it current with our constantly evolving product.
- Acting as a
Remote Customer Support Advocate (Europe - Remote) in Portsmouth employer: Hospitable
At Hospitable.com, we pride ourselves on being a remote-only, fully distributed company that champions diversity and fosters a supportive work culture. As a Customer Support Advocate, you'll have the opportunity to make a meaningful impact by empowering our hosts and shaping exceptional customer experiences, all while enjoying flexible working hours across European timezones. With a commitment to employee growth and a collaborative environment, we ensure that every team member feels valued and trusted, making us an excellent employer for those seeking rewarding and dynamic roles.
