At a Glance
- Tasks: Empower Airbnb hosts with fast, empathetic support and troubleshoot technical issues.
- Company: Remote-only company focused on innovative software for Airbnb rentals.
- Benefits: Flexible remote work, diverse team culture, and opportunities for personal growth.
- Other info: Dynamic, fully distributed environment with a focus on diversity and inclusion.
- Why this job: Join a bold team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences.
Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.
As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. Your responsibilities will include:
- Investigating and troubleshooting complex technical issues for our customers (with the support of the engineering team and our robust tooling).
- Onboarding customers and answering questions on our product throughout the entire user cycle with live chat, email, and Zoom calls.
- Creating bug reports to escalate to engineering.
- Creating video and written content to educate customers (product tours, videos, documentation, FAQ) and keeping it current with our constantly evolving product.
- Acting as a
Remote Customer Support Advocate (Europe - Remote) in Plymouth employer: Hospitable
At Hospitable.com, we pride ourselves on being a forward-thinking employer that champions diversity and innovation in a fully remote environment. Our culture fosters collaboration and growth, offering employees the opportunity to tackle exciting challenges while receiving comprehensive support and resources for professional development. With a commitment to employee well-being and a focus on creating exceptional customer experiences, we provide a unique and rewarding workplace for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Support Advocate (Europe - Remote) in Plymouth
✨Tip Number 1
Get to know the company inside out! Dive into their website, read up on their culture, and check out the Applicant Handbook. This will not only help you understand what they value but also give you some great talking points during interviews.
✨Tip Number 2
Show off your personality! When you're chatting with potential employers, let your enthusiasm for customer support shine through. Share stories that highlight your problem-solving skills and how you've made a difference for customers in the past.
✨Tip Number 3
Practice makes perfect! Before any interviews, do a few mock sessions with friends or family. Focus on common customer support scenarios and how you'd handle them. This will help you feel more confident and prepared when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Remote Customer Support Advocate (Europe - Remote) in Plymouth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love candidates who are bold and authentic, so don’t be afraid to show us who you are. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the role of Customer Support Advocate. Highlight your experience in customer support and any technical skills that relate to our product. We want to see how your background aligns with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate clarity, as it reflects how you’ll communicate with our customers!
Check Out Our Handbook:Before you hit send, take a moment to check out our Applicant Handbook. It’s packed with info about our culture and values, which can help you align your application with what we’re looking for. Plus, it shows us you’re genuinely interested!
How to prepare for a job interview at Hospitable
✨Know the Product Inside Out
Before your interview, make sure you understand the software and services offered by the company. Familiarise yourself with how their product works for Airbnb hosts and be ready to discuss how you can help customers navigate it. This shows your genuine interest and prepares you to answer questions about the product.
✨Showcase Your Empathy
As a Customer Support Advocate, empathy is key. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional support. Highlighting your ability to connect with customers will demonstrate that you align with the company's values.
✨Prepare for Technical Questions
Since you'll be troubleshooting complex technical issues, brush up on common technical problems related to customer support. Be ready to explain how you would approach diagnosing and resolving these issues. This will show that you’re proactive and capable of handling challenges.
✨Engage with Their Culture
Dive into the Applicant Handbook and learn about the company culture. During the interview, reference specific aspects of their values or practices that resonate with you. This not only shows that you’ve done your homework but also that you’re a good cultural fit for the team.
