At a Glance
- Tasks: Empower Airbnb hosts with fast, empathetic support and troubleshoot technical issues.
- Company: Remote-only company focused on innovative software for Airbnb rentals.
- Benefits: Flexible remote work, diverse team culture, and opportunities for personal growth.
- Other info: Dynamic, fully distributed environment with a focus on diversity and inclusion.
- Why this job: Join a bold team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences.
Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.
What you will be working on?
- As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience.
- Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling).
- Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls.
- Create bug reports to escalate to engineering.
- Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product.
- Act as a 'feature champion' to educate the product.
Remote Customer Support Advocate (Europe - Remote) in Norfolk employer: Hospitable
At Hospitable.com, we pride ourselves on being a remote-only, fully distributed company that champions diversity and fosters a supportive work culture. As a Customer Support Advocate, you'll have the opportunity to make a meaningful impact by empowering our hosts and shaping exceptional customer experiences, all while enjoying flexible working hours across European timezones. With a commitment to employee growth and a collaborative environment, we ensure that every team member feels valued and trusted, making us an excellent employer for those seeking rewarding and dynamic roles.
