At a Glance
- Tasks: Empower Airbnb hosts with fast, empathetic support and troubleshoot technical issues.
- Company: Remote-only company focused on innovative software for Airbnb rentals.
- Benefits: Flexible remote work, diverse team culture, and opportunities for personal growth.
- Other info: Dynamic, fully distributed environment with a focus on diversity and inclusion.
- Why this job: Join a bold team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences.
Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.
As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. Your responsibilities will include:
- Investigating and troubleshooting complex technical issues for our customers (with the support of the engineering team and our robust tooling).
- Onboarding customers and answering questions on our product throughout the entire user cycle with live chat, email, and Zoom calls.
- Creating bug reports to escalate to engineering.
- Creating video and written content to educate customers (product tours, videos, documentation, FAQ) and keeping it current with our constantly evolving product.
- Acting as a 'feature champion' to educate the product.
Remote Customer Support Advocate (Europe - Remote) in Luton employer: Hospitable
At Hospitable.com, we pride ourselves on being a forward-thinking employer that champions diversity and innovation in a fully remote environment. Our culture fosters collaboration and growth, offering employees the chance to tackle exciting challenges while receiving comprehensive support and development opportunities. With a focus on empowering our team members and a commitment to exceptional customer service, we create a rewarding workplace where every voice is valued and every contribution makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Support Advocate (Europe - Remote) in Luton
✨Tip Number 1
Get to know the company inside out! Check out their Applicant Handbook and Town Halls to understand their culture and values. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Customer Support Advocate, you'll need to be clear and empathetic. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled complex issues. Be ready to share these during interviews to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Remote Customer Support Advocate (Europe - Remote) in Luton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love bold and authentic candidates, so don’t be afraid to show us who you are. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the role of Customer Support Advocate. Highlight your experience with customer support, problem-solving skills, and any technical know-how. We want to see how you can empower our hosts!
Do Your Homework:Check out our Applicant Handbook and Town Halls before applying. This will give you a solid understanding of our culture and values, which is super important for us. It shows you’re genuinely interested in being part of our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Hospitable
✨Know the Product Inside Out
Before your interview, make sure you understand the software and services offered by the company. Familiarise yourself with how their product works for Airbnb hosts and be ready to discuss its features. This shows that you're genuinely interested and prepared.
✨Showcase Your Empathy
As a Customer Support Advocate, empathy is key. Prepare examples from your past experiences where you've successfully helped customers or resolved conflicts. Highlighting your ability to connect with users will demonstrate that you can provide the exceptional support they value.
✨Be Ready for Technical Questions
Since you'll be troubleshooting complex issues, brush up on your technical skills related to customer support. Be prepared to answer questions about how you would handle specific technical problems or scenarios. This will show that you can think critically and act quickly under pressure.
✨Engage with Their Culture
Familiarise yourself with the company's culture and values as outlined in their Applicant Handbook. During the interview, reference specific aspects of their culture that resonate with you. This demonstrates that you’re not just looking for any job, but that you want to be part of their unique team.
