Head of Design (North America/Europe - Remote) in London

We build software for short-term rentals to rent themselves, with a state-of-the-art product and user experience. We are a remote-only, global, and trust-based company. We believe exceptional work comes from exceptional people — no matter their background, geography, or path. Our team spans continents, cultures, and experiences, and that diversity is one of our biggest advantages. We move fast, think boldly, and build with intention.

Our product is loved. Our customers are vocal. Our roadmap moves fast.

We are looking for our first Head of Design to own the craft, the standard, and the team behind every screen a host touches. Your mission: make Hospitable the best-designed product in short-term rental software—not "good enough for a PMS," but a product people choose because using it feels effortless. You will build and lead a small team of product designers, and you will keep your own hands on the work. This is a player-coach role, not a manager-of-managers role. If you want to stop designing and only run a team, this isn't it. If you want to set the bar with your own work and raise everyone else's, keep reading.

What you will own:

• The design vision and standard: Own and set the overall design vision for the product, aligned with the company's long-term strategy. Every designer will execute against the direction you set.
• The design system: Own the design language, style guide, and component library—the system the rest of the team builds within. Keep it coherent as the platform and team grow.
• The team: Develop and lead a deliberately lean, AI-leveraged design team and set how design operates here. From day one you're directing the work, running quality control, and raising the standard of what ships.
• Data-informed decisions: Use research, analytics, experimentation, and direct customer feedback to make design calls and prove impact.

Hospitable is a remote-only and distributed company. The ideal fit would work in a European or North American (up to East Coast) timezone.

Here’s what we’re paying attention to:

• A design leader who has set the quality bar at a product-led SaaS company within the last 5 years, and raised the standard of the designers around them.
• Proven ownership of design direction end-to-end, from discovery through shipped features, with a track record of showing the impact of that work.
• Still hands-on. You lead by setting the bar with your own design work, not only by reviewing others’.
• Strong product thinking: you shape what gets built, and you hold your own as an equal with Product and Engineering leadership.
• High agency and ownership, and comfort getting maximum leverage from a lean setup and modern AI tooling in a remote, low-bureaucracy environment.
• You live and breathe in design tools. We use Whimsical for mockups, Figma for designs.

Special kudos if you have short-term rental, travel, hospitality, or proptech domain experience. The company itself is also a product, one that we iterate on. We’re always improving and creating an environment where we all love to work.

A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output.

The total cash budget for this role is between USD$171,000.00 to $218,900.00 depending on seniority and the cost of living in your location.