At a Glance
- Tasks: Empower hosts with fast, empathetic support and troubleshoot technical issues.
- Company: Remote-only company focused on innovative software for Airbnb hosts.
- Benefits: Flexible remote work, diverse team culture, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on diversity and continuous learning.
- Why this job: Join a bold team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences.
Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.
As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. Your responsibilities will include:
- Investigating and troubleshooting complex technical issues for our customers (with the support of the engineering team and our robust tooling).
- Onboarding customers and answering questions on our product throughout the entire user cycle with live chat, email, and Zoom calls.
- Creating bug reports to escalate to engineering.
- Creating video and written content to educate customers (product tours, videos, documentation, FAQ) and keeping it current with our constantly evolving product.
- Acting as a
Remote Customer Support Advocate (Europe - Remote) in Devon employer: Hospitable
At Hospitable.com, we pride ourselves on being a remote-only, fully distributed company that champions diversity and fosters a supportive work culture. As a Customer Support Advocate, you'll have the opportunity to make a meaningful impact by empowering our hosts and shaping exceptional customer experiences, all while enjoying flexible working hours across European timezones. With a commitment to employee growth and a collaborative environment, we ensure that every team member feels valued and trusted, making us an excellent employer for those seeking rewarding and dynamic roles.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Support Advocate (Europe - Remote) in Devon
✨Tip Number 1
Get to know the company inside out! Check out their Applicant Handbook and Town Halls to understand their culture and values. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Customer Support Advocate, you'll need to deliver fast and empathetic support. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled complex issues in the past. This will demonstrate your ability to troubleshoot and think on your feet during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and keen to join our remote team!
We think you need these skills to ace Remote Customer Support Advocate (Europe - Remote) in Devon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit bold and share your unique experiences that make you a great fit for our team.
Tailor Your Application:Make sure to customise your application for the Customer Support Advocate role. Highlight relevant skills and experiences that align with what we’re looking for, especially in delivering empathetic support and troubleshooting technical issues.
Do Your Homework:Check out our Applicant Handbook and Town Halls to get a feel for our culture and values. This will not only help you understand us better but also allow you to weave in some of that knowledge into your application, showing us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our remote-only team!
How to prepare for a job interview at Hospitable
✨Know the Product Inside Out
Before your interview, make sure you understand the software and services offered by the company. Familiarise yourself with how their product works for Airbnb hosts and be ready to discuss how you can help customers navigate it. This shows your genuine interest and helps you stand out.
✨Showcase Your Empathy
As a Customer Support Advocate, empathy is key. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional support. Highlighting your ability to connect with customers will resonate well with the interviewers.
✨Prepare for Technical Questions
Since you'll be troubleshooting complex technical issues, brush up on common technical problems related to customer support. Be ready to explain how you would approach diagnosing and resolving these issues, even if you haven't encountered them before.
✨Engage with Their Culture
Take some time to read through the Applicant Handbook and watch a Town Hall session. This will give you insights into the company culture and values. During the interview, reference specific aspects of their culture that resonate with you, showing that you're not just looking for any job, but a place where you truly fit in.
