Customer Success Agent

Full-Time No home office possible

Type: Full-time

Posted: ~5 days ago

Provide multi-channel support (phone, messaging, email) to high-value Coinbase customers.
Troubleshoot and resolve technical and account-related issues.
Take ownership of customer interactions, aiming for first-contact resolution.
Actively track and escalate defects, provide feedback to internal teams.
Educate users and guide them through Coinbase’s evolving crypto ecosystem.

1+ year of customer service/support experience, ideally in a fast-paced or technical environment.
Strong communication, problem-solving, and relationship management skills.
Crypto-curious or crypto-savvy: basic knowledge of blockchain, staking, self-custody, etc.
Open to early shifts (from 6 AM) and weekend work due to 24/7 nature of crypto markets.
Flexible and adaptable to a high-growth environment.
Work experience at a crypto exchange or in financial services (banking, trading ops, fintech).
Familiarity with Coinbase products, JIRA, Salesforce, Google Apps, or Amazon Connect.

Intense pace with frequent feedback loops.
Although remote-first, in-person attendance at team/company offsites is required multiple times a year.

Great fit if you\’re interested in crypto or already using Coinbase.
Solid salary + remote flexibility.
Opportunity to level up quickly in a dynamic industry.
Backed by Coinbase\’s strong internal support and global brand.
Workload can be intense; not ideal if you prefer structured 9–5.
Early shifts and weekend availability are essential.
Coinbase hires selectively — make your CV/cover letter stand out by showcasing crypto familiarity.

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Contact Detail:

Hospitable.com Recruiting Team

Customer Success Agent