At a Glance
- Tasks: Drive sales, manage a team, and enhance customer experience in a vibrant retail environment.
- Company: Join Number Twenty, a community-focused shop supporting local hospice initiatives.
- Benefits: Competitive salary, opportunities for growth, and a chance to make a difference.
- Other info: Dynamic role with a focus on community engagement and personal development.
- Why this job: Lead a passionate team and engage with the community while promoting sustainability.
- Qualifications: 3+ years of retail management experience and strong leadership skills.
The predicted salary is between 22292 - 22292 £ per year.
Main Duties & Responsibilities
- Actively drive sales to maximise shop profitability and achieve annual budget
- Provide line management of deputy and bank team and support for volunteers
- Deliver excellence in customer service at all times and actively respond and listen to customers and volunteers to demonstrate time and care
- Champion sustainability wherever possible across the shop operation
- Deliver and maintain a high standard of presentation of merchandise
- Support the buyer and visual merchandising manager to select appropriate product ranges
- Maintain the integrity of the number twenty brand
- Proactively enhance customer experience through the implementation of regular shop events and promotions at key trading periods
- Proactive use of social media to promote the shop and engage with the local community
- Oversee all operational matters relating to successful running of shop
- Manage and operate agreed stock rotation system
- Strong commercial awareness – ability to analyse KPIs and P&Ls to drive sales forward
- Follow agreed till, cashing up and banking procedures
- Provide support to plan and implement annual stocktake
- Provide emergency cover for the shop as required
- Support Head of Shops in recruitment and induction of new employees and volunteers
- Support the Hospice Fundraising and Communications teams to promote key events in the shop and the organisation as a whole
- Act as an ambassador for The Hospice and proactively build links within the local community.
Qualifications, Skills, Experience and Knowledge - A passion for retail and a ‘people person’
- Good general standard of education
- Experienced retail manager (min 3 years) with demonstrable experience of commercial success and accountability – a track record of increasing and sustaining sales growth
- Line management experience
- Visible leadership skills – can motivate others to achieve goals, communicate and monitor objectives, lead by example and be a team player
- Strong communication and interpersonal skills – empathetic and patient
- Ability to lead a team in order to establish the highest standards of customer service and shop presentation
- Strong commercial awareness – ability to analyse KPIs and P&Ls to drive sales forward
- Strong operational and organisational skills
- Good numeracy - confident working with figures and reports
- Confident IT user
- Ability to work under pressure and multi task in a busy and fast moving environment
- Physical strength and pace to cope with regular manual lifting and handling
- Flexibility
- Driver with own transport
- #J-18808-Ljbffr
Shop Manager - Number Twenty employer: HOSPICE UK
HOSPICE UK offers a unique opportunity to lead St Luke’s Hospice in London, where compassion and inclusivity are at the heart of our mission. As an employer, we foster a supportive work culture that prioritises employee well-being and professional growth, providing access to training and development opportunities. Join us in making a meaningful impact in the community while enjoying the benefits of working in a collaborative environment dedicated to outstanding care.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager - Number Twenty
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like HOSPICE UK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like HOSPICE UK!
We think you need these skills to ace Shop Manager - Number Twenty
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at HOSPICE UK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at HOSPICE UK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show HOSPICE UK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at HOSPICE UK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
