Shop Manager - Chapter Two

Main Duties & Responsibilities

• Maximise sales to achieve/exceed annual budget
• Manage, plan and co-ordinate all day to day retail activities within the shop
• Action all required daily and weekly EPOS reporting procedures at the specified time
• Manage volunteer/bank staff rota with the Shops Area Operations Manager to ensure adequate and appropriate shop cover during trading hours
• Drive Gift Aid sign ups and repeat donor capture to achieve budgeted conversion rate. Put in place measures to achieve this including volunteer engagement.
• Manage and operate agreed stock rotation system to regularly update stock and keep refreshed at all times
• Follow agreed till, cashing up and banking procedures when handling money
• Show real appreciation to donors for all donated items at all times
• Deliver and maintain a high standard of presentation of merchandise
• Engage with the local community including local stakeholders such as the local council, faith groups, nurseries, schools and colleges
• Plan and execute a calendar of shop events including monthly diversity book club and weekly storytime
• Proactive use of social media to promote Chapter Two including shop promotions and engagement with the local community x minimum 3 posts per week
• Support Fundraising teams to promote key events in the shop
• Provide excellence in customer service at all times and actively respond and listen to customers and volunteers to demonstrate time and care
• Provide manager cover in other shop locations as required
• Demonstrate professional expertise and ensure all tasks are completed in line with best practice and Hospice policy
• Support the charity strategy, and help identify opportunities and challenges
• Deliver and maintain professional relationships with individuals and organisations whether direct, or indirect interface with The Hospice of St Francis
• Work with productivity measures and best practice to accomplish individual objectives that contribute to the department goals

Qualifications, Skills, Experience, Knowledge & Approach

• Good level of education – A level or equivalent
• Experienced charity/High Street retail manager (minimum 3 years) with demonstrable experience of commercial success and accountability – a track record of increasing and sustaining growth
• Inspiring visible leadership skills – ability to motivate others to achieve goals, communicate and deliver objectives.
• Confident line management skills
• Passion for retail with a strong design aesthetic
• Ability to lead a team in order to deliver high standards of customer service and presentation
• Exceptional communication and interpersonal skills – good listener, empathetic and patient
• Confident social media skills to proactively drive footfall and raise awareness
• Team player
• Strong analytical skills – ability to analyse KPI’s to drive business forward
• Proven outstanding operational and organisational skills
• Solution focused – able to work independently and flexibly where required
• Ability to interact positively with all non clinical and clinical staff
• Ability to work at pace in a physically demanding environment
• Ability to interact positively with local community
• Driver with own transport
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