CRM Manager in Luton

Position
We are looking for a CRM Manager to join the team in this full-time, fixed-term role.

Background
This is an exciting time to join the charity as we complete the final phase of our Microsoft Dynamics implementation and embed a new, organisation-wide CRM system that will transform how we engage with and support our community.

This is a hybrid role for the charity which is based in Luton.

Details
Position: CRM Manager

Location: Hybrid working to include a minimum of two days per week in the office in Luton

Salary: £43,003 per annum

Hours: Full Time (37.5 hours per week)

Contract: Fixed term contract for 12 months

Closing Date: Sunday 25th January 2026 at 23.59pm

The Role
As CRM Manager, you will lead the successful completion and optimisation of Microsoft Dynamics 365 across the organisation, ensuring it is fully embedded, well-governed and widely adopted.

You will act as product owner for the CRM, overseeing configuration, integrations, upgrades, reporting and data governance, while supporting colleagues to use the system confidently and effectively. Your work will directly support fundraising, clinical and operational teams, helping to maximise supporter insight, improve engagement and enable better decision‐making.

Responsibilities

Complete the implementation and organisation-wide rollout of Microsoft Dynamics CRM and closure of legacy CRM.

Own CRM configuration, workflows, integrations and ongoing development.

Develop and enforce a CRM data governance framework, including data ownership, access controls and retention policies.

Ensure compliance with UK GDPR and organisational data protection standards.

Maintain audit trails, oversee data quality, and manage regular cleansing and validation activities.

Design and deliver training and support for staff across the organisation.

Co‐design complex queries and produce reports and dashboards to support fundraising and strategic planning.

Manage relationships with CRM suppliers and oversee CRM‐related budgets and contracts.

If you are passionate about using technology and data to make a meaningful difference and enjoy helping people embrace new systems and ways of working, we would love to hear from you.

About You
We are seeking an organised, proactive and collaborative CRM Manager who combines strong technical expertise with excellent communication skills.

Qualifications

Degree-level education or equivalent professional experience.

Proven experience managing a CRM system, ideally within a charity or similar organisation.

Experience delivering system implementations and optimisations.

Strong understanding of data governance, UK GDPR and regulatory compliance.

Advanced skills in data analysis, reporting and complex query building.

Experience developing workflows, configurations and system integrations.

The ability to train and support colleagues with varying levels of technical confidence.

Excellent organisational, problem‐solving and stakeholder‐management skills.

Desirable

Hands‐on experience with Microsoft Dynamics 365

Experience within the charity or healthcare sector

Experience using dashboarding tools such as Power BI

Project management experience

Knowledge of APIs and data integration tools

About the Organisation
This Hospice provides free specialist palliative and end of life care for people of all ages. We support adults in Bedfordshire, and children and their families in Bedfordshire, Hertfordshire and Milton Keynes – at home, in the hospice, or wherever we are needed.

As a teaching hospice, our exceptional people, training and facilities are helping local communities to live and die well. We are an equal opportunities and disability confident employer and welcomes applications from all sections of the community.

The successful applicant will be required to undertake a basic Disclosure and Barring Service (DBS) check.

This job expires on 02nd February 2026.

Apply for this job
Apply for this job: https://keech.current-vacancies.com/Jobs/Advert/4067213?cid=3210&t=CRM-Manager

The Hospice Jobs Board is a comprehensive listing of UK hospice vacancies, and offers a flexible and cost-effective solution for job advertising.

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