Director of Care Services

Leadership and development

• Establish plans for the development of LOROS
  care services as part of the charity’s overall
  strategy and lead, motivate and inspire
  departmental colleagues to deliver these plans.
• Ensure high standards of care across all
  of LOROS services, achieving continuous,
  evidence-based improvement and delivering
  the expectations of the Care Quality
  Commission.
• Act as the charity’s Registered Manager,
  accountable officer for controlled drugs (in
  accordance with the Health Act 2006), Caldicott
  Guardian and designated safeguarding
  manager.
• Contribute to the overall leadership of LOROS as
  a member of the Senior Leadership Team (SLT)
  and represent matters relating to the charity’s
  care services at board and SLT levels.
• Provide executive leadership and ensure
  appropriate secretarial support for the Clinical
  Governance and Development Committee,
  working with the chair to plan agendas, enable
  effective trustee oversight and ensure decisions are implemented.
• Ensure that the views of patients and their
  families shape the development and delivery
  of LOROS services, for example through the Hospice User Group.
• Provide effective financial leadership, working with departmental budget leads and the Director of Finance and Resources to ensure that budgets are set, managed and delivered in pursuit of agreed plans and objectives.

Care and clinical quality

• Ensure that an effective workforce is in place across all care services, co-ordinating skill mix and workload within teams and planning for future needs and developments.
• Ensure effective people management and clinical supervision of all departmental colleagues, nurturing talent and capability and enabling individuals to excel in their roles.
• Ensure procedural, regulatory and legislative compliance, for example in relation to matters such as safeguarding, medicines management and infection prevention.
• Work with the Facilities and Operations Manager to prevent infection and ensure high standards of cleanliness and food hygiene across all care services.
• Oversee the investigation process in relation to serious clinical incidents, ensuring they are appropriately reported internally and external and associated actions completed.
• Ensure concerns and complaints are well managed and that learning is shared and related actions effectively implemented.
• Contribute to the negotiation of cost effective and high quality clinical contracts and Service Level Agreements (SLA) and ensure external support agencies, including Pharmacy, Tissue Viability, Infection Prevention and Dietetics operate in accordance with SLAs.
• Ensure clinical policies, guidelines and Standard Operating Procedures (SOP) are reviewed and updated and new policies developed as required to meet changing service need.

Partnership and influence

• Develop links with those involved in the provision of end of life and specialist palliative care at a local, regional and national level, sharing practice and improving service provision.
• Work with marketing and communications colleagues to ensure that the impact of LOROS care services is highlighted effectively in broadcast and print media, journals and social media.
• Liaise with key individuals, organisations and external providers of palliative care to promote a high profile and positive reputation of LOROS and its care services.
• Lead and support collaborative working with other health and social care professionals, agencies and users to promote and strengthen access to LOROS services.

General

• Provide out of hours support as required, including responding to escalation calls from the inpatient unit and fulfilling the responsibilities set out in the Business Continuity Plan.
• Promote an ethos of joint working, collaboration and mutual respect amongst all members of staff and volunteers, which reflects the values and behaviours of the charity.
• Champion organisational policy and ensure compliance with external legislation, including in relation to equality and inclusion, confidentiality, data protection, health and safety and safeguarding children and adults.

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