We are seeking an enthusiastic and commercially minded Shop Manager to lead and inspire our retail team in delivering a high-performing, customer-focused environment. You will drive a top-selling culture both in-store and across online selling platforms, ensuring sales targets, budgets and key performance indicators are achieved while providing exceptional customer and donor experiences.
Job Description
- Work closely with the Retail Area Manager to develop and deliver short and medium-term shop plans.
- Identify opportunities to increase sales and improve efficiencies, and maximise the use of EPOS and Gift Aid systems to support performance and customer insights.
- Oversee merchandising and the presentation of donated stock, ensuring furniture, collectables, vintage items and clothing are displayed and marketed effectively to maximise income, including through e-commerce channels where appropriate.
- Take responsibility for shop budgets, financial controls and performance reporting, proactively managing challenges to ensure targets remain on track.
- Recruit, support and develop a knowledgeable and motivated team of staff and volunteers through effective induction, training, coaching and performance management.
- Create a culture that reflects the values and ambitions of North Yorkshire Hospice Care.
