Automotive Business Manager in Rochester

Hoselton Auto Mall is looking for an experienced Business/Finance Manager to join our team! As a family-owned dealership proudly serving the Rochester area for over 100 years, we are committed to integrity, long-term relationships, and exceptional customer service.

Position Overview: The Finance / Business Manager plays a key role in ensuring a smooth and positive vehicle purchasing experience. This position assists customers with securing financing options while presenting and selling our aftermarket products in a transparent and professional manner.

Key Responsibilities:

• Assisting customers with financing and lending options
• Presenting and selling aftermarket products
• Completing finance paperwork accurately and compliantly
• Working closely with the sales team to ensure a great customer experience

Qualifications:

• Automotive sales/finance or business management experience preferred
• Ability to understand, respect, and follow the Finance and Insurance process
• Strong communication and customer service skills
• Professional, ethical approach to sales
• Flexible schedule – with the ability to work evenings and Saturdays. No Sundays!
• Ability to multitask and lead in a high-volume service environment

Why Hoselton? We Offer...

• Competitive compensation and benefits package
• Medical insurance from $13/week
• Dental insurance from $5/week
• Vision insurance from $1/week
• Life & Disability insurance
• $500 Benefit Card
• 401(k) Savings & Retirement Plan with profit sharing & company match
• Paid Time Off & Holidays
• Stable, long-term opportunity with a well-established dealership
• Supportive, family-oriented work environment
• Opportunity to grow with a respected business rooted in the Rochester community

You Must...

• Have a strong work ethic and positive attitude.
• Be at least 18 years old and eligible to work in the U.S.
• Be able to pass a drug screen.

Job Summary: The Business Manager is responsible for assisting customers with securing finance options as well as presenting and selling our aftermarket products. These must be done while ensuring compliance with all dealership and lender policies plus all Federal, State, and Local regulations.

Duties and Responsibilities Including but Not Limited To:

• Success in this role will be achieved by exceeding industry benchmarks such as overall profit per retail unit (PRU), service contract penetration, products per deal, product gross per deal, and CIT days to fund averages.
• Deal accuracy including: An inspection of the deal prior to the finance turn, communicating as needed with the Sales Management Team, reporting any inaccuracies, a review of the deal prior to being turned in to billing office, and a thorough deal check on all delivery paperwork.
• Review credit applications for accuracy with customers prior to submitting applications.
• Coordinate the delivery date and time for the customer to pick up the vehicle with the Sales Department.
• Answer incoming phone calls from customers and co-workers promptly and professionally, ensuring accurate information and excellent service.
• Provide ongoing training and support to sales staff regarding F&I procedures, compliance, and product knowledge.
• Nurture productive working relationships with all finance sources, vendors, customers, as well as with all Hoselton employees.
• Attend Sales and/or Finance departmental meetings as requested by the Management Team.
• Responsible for ensuring the confidentiality and security of all customer information.

Job Requirements:

• Self-motivated and ethical.
• Solid people and communication skills.
• Ability to understand, respect, and follow the Finance and Insurance process.
• Flexible schedule – with the ability to work evenings and Saturdays.
• Ability to use a desktop computer and navigate through custom CRM and other proprietary software programs.
• Ability to multi-task and prioritise workload.
• Professional appearance and attitude.
• Minimum high school diploma.
• Mandatory drug tests are required.
• Automotive sales experience preferred.

Work Environment: Employees working in a sales/finance capacity may regularly be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, bend, stretch, and reach with arms and legs, lift and move up to 20 pounds. Vision requirements include closeness, distance, peripheral, depth perception and the ability to focus. Use computers and office equipment as part of their daily functions. A Business Manager may be exposed to moderate noise (i.e., office machines, computer printers and light traffic), moving vehicles, moderate heat and/or cold, outdoor weather conditions.

Work Schedule: This is a full-time position based on a set schedule within the confines of our retail operating hours. Your specific work schedule will be determined by your immediate supervisor. Business Managers are exempt from overtime pay.

Hoselton Auto Mall is an equal-opportunity employer.