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For Companies At a Glance
- Tasks: Welcome guests and create memorable experiences in a vibrant hotel environment.
- Company: Join Citadines, a trusted hospitality brand with a diverse and inclusive culture.
- Benefits: Enjoy career growth, training opportunities, travel allowances, and employee perks from day one.
- Other info: Flexible shifts available, with opportunities for personal and professional development.
- Why this job: Be part of a dynamic team that values your unique contributions and offers real impact.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 20000 - 25000 £ per year.
Citadines Trafalgar Square is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am‑3.30pm) or late (3pm‑11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting the provision of unique experiences and offerings to Live, Work and Play in infinite ways. Citadines offer travellers the comfort of a serviced residence and the flexibility of a hotel.
Responsibilities
- Offering a warm welcome and departure experience to our guests.
- Managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
- Taking initiative in accommodating the customers’ needs in a resourceful manner.
- Being pro‑active in learning and developing administrative tasks, procedures, processes and standards, and ensuring correct practice.
- Ensuring that all shift tasks are carried out according to the required standard and taking responsibility for providing full handovers to all relevant parties/shifts.
Qualifications
- Excellent guest engagement skills.
- Ability to bring the guest experience to life throughout the hotel.
- Willingness to learn and work with IT systems quickly.
- Ability to communicate and organise yourself in line with different guest expectations.
- A good command of English is essential; a second language is advantageous.
Experience & Employment
- Experience: Not required
- Languages: English – Advanced
- Employment: Full‑time
Benefits
- Genuine career opportunities within our business.
- Valuable on‑the‑job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
- A travel allowance for every day you work to contribute to your commuting cost.
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day.
- Employee Assistance Programme.
- Refer a Friend bonus.
- Employee Recognition Awards Ceremony and company team parties.
- Once you pass your probation, a special staff rate when staying in our European properties.
- Staff incentives when you and your team perform (If relocating).
- 30 days of relocation accommodation within one of our properties while you find permanent lodging.
About Us
Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott’s award‑winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Required Skills
- Time Management
- Customer Focused
- Customer Service
- Multitasking
- Organisation Skills
- Attention to Detail
- Team Work
- Communication Skills
- Problem Solving
Receptionist employer: Hosco
Contact Detail:
Hosco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Citadines and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their Front Office Team.
✨Tip Number 2
Practice your guest engagement skills! Since the role is all about providing a warm welcome, try role-playing with a friend or family member. This will help you feel more confident when it comes to making guests feel special.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During the interview, share examples of how you've successfully managed multiple tasks at once. This will demonstrate that you can handle the fast-paced environment of a 24/7 operation.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to highlight your unique skills and experiences that make you the perfect fit for the role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring a warm welcome to our guests, so don’t be afraid to share a bit about yourself and your passion for hospitality.
Tailor Your Application: Make sure to tailor your application to the Receptionist role. Highlight your guest engagement skills and any relevant experiences that show how you can manage expectations and personalise guest needs.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Citadines Trafalgar Square.
How to prepare for a job interview at Hosco
✨Know the Company
Before your interview, take some time to research Citadines Trafalgar Square and its values. Understanding their commitment to providing unique guest experiences will help you align your answers with what they’re looking for.
✨Showcase Your Guest Engagement Skills
As a Receptionist, your ability to engage with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond to make someone feel welcome or resolved an issue effectively.
✨Demonstrate Your IT Savvy
Since the role requires quick learning of IT systems, be ready to discuss any relevant experience you have with technology. If you’ve used booking systems or customer service software before, mention it!
✨Practice Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise responses. You might even want to role-play common scenarios you could face as a Receptionist to show your proactive approach.