Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Guest Services Assistant, wearing many hats and providing exceptional service.
- Company: RBH is a top-rated independent hotel management company in the UK, partnering with prestigious brands.
- Benefits: Enjoy discounted hotel rates, extra holiday for your birthday, flexible hours, and free meals on duty!
- Why this job: Be part of a supportive family-like team in a vibrant hospitality environment that values diversity.
- Qualifications: We value personality over experience; great communication skills and a can-do attitude are essential.
- Other info: Immediate start available; we provide training for those new to customer service.
The predicted salary is between 24000 - 25000 £ per year.
JOIN OUR FAMILY. At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey. A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT HAMPTON BY HILTON LONDON DOCKLANDS What you’ll be doing: Reporting to the Guest Service Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Hampton by Hilton London Docklands. You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, and Food & Beverage Assistant – no shift is the same! Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service! WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements: Outstanding communication skills. Experience within a customer-facing role is preferred. No experience? No big deal – we’ll train you up! A can-do attitude. Computer literate with a professional telephone voice. WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture: Discounted hotel room rates for you and your friends & family. Extra days holiday for your birthday. Flexible working arrangements. Pension. Free meals on duty saving you over £1000 per year. 50% off Food & Drinks. To learn more about our full benefits package, to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us. About you Reception Guest Service Assistant. Language required: English. The company RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels. Experience: Required Languages: English – Expert Employment: Full-time Salary: £24,000 – £25,000 yearly Starting time: Immediate start! #J-18808-Ljbffr
Recepcionista employer: Hosco
Contact Detail:
Hosco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recepcionista
✨Tip Number 1
Show your personality! Since RBH hires mostly on personality and potential, make sure to let your authentic self shine through during any interactions. Be friendly, approachable, and enthusiastic about the opportunity.
✨Tip Number 2
Familiarize yourself with the hospitality industry. Understanding how different departments in a hotel operate can give you an edge. Research Hampton by Hilton and their values to align your approach with their culture.
✨Tip Number 3
Practice your communication skills. Since outstanding communication is a key requirement, consider role-playing scenarios where you interact with guests. This will help you feel more confident and prepared for the job.
✨Tip Number 4
Be ready to demonstrate a can-do attitude. During any discussions or interviews, share examples of how you've tackled challenges in the past. This will show that you're adaptable and willing to learn, which is highly valued at RBH.
We think you need these skills to ace Recepcionista
Some tips for your application 🫡
Understand the Role: Take some time to fully understand the responsibilities of a Guest Services Assistant. Highlight your flexibility and willingness to learn about different departments in your application.
Showcase Your Personality: Since RBH values personality and potential, make sure to convey your enthusiasm and can-do attitude in your cover letter. Share experiences that demonstrate your communication skills and customer service mindset.
Tailor Your CV: Customize your CV to reflect relevant experience, even if it's not directly in hospitality. Emphasize any customer-facing roles or transferable skills that align with the job description.
Highlight Teamwork: RBH emphasizes teamwork and a family-like atmosphere. Include examples in your application that showcase your ability to work collaboratively and contribute positively to a team environment.
How to prepare for a job interview at Hosco
✨Show Your Personality
Since RBH hires mostly on personality and potential, make sure to let your true self shine during the interview. Share personal anecdotes that highlight your enthusiasm for customer service and teamwork.
✨Demonstrate Communication Skills
Outstanding communication skills are a must for this role. Practice clear and confident responses to common interview questions, and be prepared to engage in a friendly conversation with your interviewer.
✨Emphasize Flexibility and Adaptability
The job involves wearing many hats, so express your willingness to take on various roles and adapt to changing situations. Share examples from past experiences where you successfully handled diverse tasks.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and training opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
